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      Trip.com Group

      Engaged Employer

      Trip.com Group reviews

      4.0

      75% would recommend to a friend

      (835 total reviews)
      avatar

      Jane Sun

      88% approve of CEO

      72% positive business outlook

      Ratings by demographic groups

      Trip.com Group has an employee rating of 4.0 out of 5 stars, based on 835 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trip.com Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      835 reviews
      5.0
      Mar 29, 2023

      manager

      Senior account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      i like travelling and enjoy the work environment

      Cons

      i think the salary is relatively low than other industries

      4.0
      Mar 28, 2023

      Good place to work!

      Customer service advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good work environment Career improvement opportunities Positive attitudes in the work place Modern office

      Cons

      Needed more improvements regarding the communication between different departments

      avatar
      Trip.com Group Response
      3y
      Thank you for your lovely review. We are so pleased to hear you are enjoying working with our amazing team in Edinburgh, and thank you for helping make it a great place to work.
      3.0
      Mar 28, 2023

      Process and management

      Customer advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      So-so salary Incentive Early payout, sometimes 2-3 days before 15/30 especially if the payday is on Weekend or Monday

      Cons

      Process Unable to dispute DSAT and QC scores Incentives are given out every quarterly Very low night diff Mandatory OT No permanent shuttle service Knowledge based system is not user friendly and efficient to use. Needs a lot more improvement

      Viewing 469 - 471 of 835 Reviews
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      ReviewsTrip.com Group reviews

      Glassdoor has 933 Trip.com Group reviews submitted anonymously by Trip.com Group employees. Read employee reviews and ratings on Glassdoor to decide if Trip.com Group is right for you.