Does Trip.com Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Trip.com Group employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Trip.com Group. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Trip.com Group?

75% of Trip.com Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trip.com Group 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Trip.com Group?

Market Manager (52) , Customer Advisor (41) , Customer Service Advisor (39) , Customer Service Representative (31) , Product Manager (26) , Customer Service (18) , Business Development Manager (17) , Software Engineer (16) , Team Leader (16) , Manager (14) , Customer Service Agent (13) , Market Executive (13) , Account Manager (11) , Data Analyst (11) , Senior Software Engineer (10)

What are the pros of working at Trip.com Group according to real employee reviews?

"Great and friendly colleagues" ((in 63 reviews)); "Good salary compared to similar positions with other companies." ((in 47 reviews)); "People are nice and efficent" ((in 40 reviews)); "There are great company events and team" ((in 28 reviews)); "work life balance is good" ((in 26 reviews))

What are the cons of working at Trip.com Group according to real employee reviews?

"Management is bad" ((in 55 reviews)); "These corrupt managers don't promote capable employees; they only promote their sycophants." ((in 14 reviews)); "4. no training for new employees, expect you to do things right after on" ((in 11 reviews)); "Terrible shifting rota, no meritocracy, no development whatsoever, poou communication between agents and management, be prepared to work always under pressure" ((in 10 reviews)); "different shifts every week making a bad life balance" ((in 8 reviews))

What are the top reviewed Trip.com Group locations?

New York , Los Angeles , Newark , Arlington , China Grove , Norwalk , San Francisco , Budapest

Trip.com Group reviews

4.0

75% would recommend to a friend

(835 total reviews)

Jane Sun

88% approve of CEO

72% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Trip.com Group has an employee rating of 4.0 out of 5 stars, based on 835 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trip.com Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

835 reviews

5.0

Mar 19, 2025

fantastic place to work in

Customer service adviser

Recommend

CEO approval

Business Outlook

Pros

"Diversity and equal opportunities across all stages of the work cycle. easy access to managers and foster an environment where employees feel free to express themselves. Recognize and appreciate employee efforts both morally and financially."

Cons

not ideal to work in the office as too much noise on the floor poor social activities

4.0

Mar 19, 2025

Supporting and encouraging people in the office

Regional training specialist

Recommend

CEO approval

Business Outlook

Pros

Can't speak for all managers as I don't know, but mine is very supportive and eager for my development understanding very quickly what my areas of interest are and gets me involved in related tasks a lot. The office environment is great with lots of lovely people from so many cultures, The office admin and culture team work very hard on making us feel welcome and comfortable. The office is very central and around lots of amenities. The team I am in are very dynamic and so we are changing continuously, within the last year in particular. This can be a con depending on the person, but for me a pro as I am gaining a lot of experience.

Cons

Being a global company, there can sometimes be delays in information from the central team or there can be miscommunication.

4.0

Mar 19, 2025

Great Progression Opportunities, but Salary Could be Improved

Leadership

Recommend

CEO approval

Business Outlook

Pros

Plenty of career progression opportunities for those willing to grow. Approachable management that supports development. A generally positive work environment with good learning experiences.

Cons

Management salaries can be on the lower side. The promotion process can be frustrating.

Viewing 487 - 489 of 835 Reviews

Jobs at Trip.com Group

Senior Product & Business Analyst, US & Canada

Market Manager, Americas

Market Manager (Osaka, Japan)

Trip.com Group

Trip.com Group reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

fantastic place to work in

Supporting and encouraging people in the office

Great Progression Opportunities, but Salary Could be Improved

Jobs at Trip.com Group

Trip.com Group reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Company ratings over time

Trip.com Group reviews FAQs

Jobs at Trip.com Group