Does Trip.com Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Trip.com Group employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Trip.com Group. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Trip.com Group?

75% of Trip.com Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trip.com Group 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Trip.com Group?

Market Manager (52) , Customer Advisor (41) , Customer Service Advisor (39) , Customer Service Representative (30) , Product Manager (26) , Customer Service (18) , Business Development Manager (17) , Software Engineer (16) , Team Leader (16) , Manager (14) , Customer Service Agent (13) , Market Executive (13) , Account Manager (11) , Data Analyst (11) , Senior Software Engineer (10)

What are the pros of working at Trip.com Group according to real employee reviews?

"Great and friendly colleagues" ((in 65 reviews)); "Good Salary and work palces" ((in 52 reviews)); "People are nice and efficent" ((in 38 reviews)); "work life balance is good" ((in 29 reviews)); "Good benefit and travel incentives." ((in 29 reviews))

What are the cons of working at Trip.com Group according to real employee reviews?

"Management is bad" ((in 55 reviews)); "These corrupt managers don't promote capable employees; they only promote their sycophants." ((in 14 reviews)); "Terrible shifting rota, no meritocracy, no development whatsoever, poou communication between agents and management, be prepared to work always under pressure" ((in 11 reviews)); "4. no training for new employees, expect you to do things right after on" ((in 9 reviews)); "different shifts every week making a bad life balance" ((in 8 reviews))

What are the top reviewed Trip.com Group locations?

New York , Los Angeles , Newark , Arlington , China Grove , Norwalk , San Francisco , Budapest

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Trip.com Group

Trip.com Group reviews

4.0

75% would recommend to a friend

(830 total reviews)

Jane Sun

87% approve of CEO

73% positive business outlook

Ratings by category

4.1

Diversity & inclusion

4.0

Culture & values

4.0

Compensation and benefits

3.9

Career opportunities

3.8

Work/Life balance

3.8

Senior management

Trip.com Group has an employee rating of 4.0 out of 5 stars, based on 830 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trip.com Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

830 reviews

3.0

Dec 19, 2025

magers problmes

Customer service

Recommend

CEO approval

Business Outlook

Pros

building and salary good compartive other compaines

Cons

there are many problemes with mangers

Trip.com Group Response

5mo

Thank you for highlighting our competitive salaries and modern workplace – we're glad these stood out to you. We also sincerely appreciate your honesty about the challenges with some managers; we hear you and understand how frustrating this can be. To address this, we're actively implementing training programs for managers to improve everyone's experience. If you have specific examples or suggestions on how we can do better, please email us directly at EMEA.feedback@trip.com.

5.0

Dec 15, 2025

Good company

Legal counsel

Recommend

CEO approval

Business Outlook

Pros

Bike scheme, commuting allowance, events..

Cons

Some lack of organization from an HR perspective

2.0

Dec 8, 2025

Profits over people

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

People Culture Environment Onsite perks Diversity

Cons

Low pay High expectations Toxic leadership Overseas driven targets are out of touch with UK market Very KPI/Corporate profit focus over people & their mental health/boundaries

Viewing 58 - 60 of 830 Reviews

Jobs at Trip.com Group

Market Manager, Japan

Osaka, VA

View job

Market Manager, Americas

Market Executive, Americas

Connectivity Operations Manager

Senior Business Analyst, US & Canada