Does Trip.com Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Trip.com Group employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Trip.com Group. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Trip.com Group?

75% of Trip.com Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trip.com Group 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Trip.com Group?

Market Manager (52) , Customer Advisor (41) , Customer Service Advisor (39) , Customer Service Representative (31) , Product Manager (26) , Customer Service (18) , Business Development Manager (17) , Software Engineer (16) , Team Leader (16) , Manager (14) , Customer Service Agent (13) , Market Executive (13) , Account Manager (11) , Data Analyst (11) , Senior Software Engineer (10)

What are the pros of working at Trip.com Group according to real employee reviews?

"Great and friendly colleagues" ((in 62 reviews)); "Good salary compared to similar positions with other companies." ((in 49 reviews)); "People are nice and efficent" ((in 41 reviews)); "There are great company events and team" ((in 30 reviews)); "work life balance is good" ((in 28 reviews))

What are the cons of working at Trip.com Group according to real employee reviews?

"Management is bad" ((in 57 reviews)); "These corrupt managers don't promote capable employees; they only promote their sycophants." ((in 14 reviews)); "Terrible shifting rota, no meritocracy, no development whatsoever, poou communication between agents and management, be prepared to work always under pressure" ((in 9 reviews)); "Toxic leadership" ((in 8 reviews)); "different shifts every week making a bad life balance" ((in 8 reviews))

What are the top reviewed Trip.com Group locations?

New York , Los Angeles , Newark , Arlington , China Grove , Norwalk , San Francisco , Budapest

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Trip.com Group

Trip.com Group reviews

4.0

75% would recommend to a friend

(832 total reviews)

Jane Sun

87% approve of CEO

73% positive business outlook

Ratings by category

4.1

Diversity & inclusion

4.0

Culture & values

4.0

Compensation and benefits

3.9

Career opportunities

3.8

Work/Life balance

3.8

Senior management

Trip.com Group has an employee rating of 4.0 out of 5 stars, based on 832 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trip.com Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

832 reviews

2.0

Apr 10, 2020

This company could do a lot better but it doesn't want to.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great teams and very friendly environment. Some TL are very professional and probably should not be TL but something more.

Cons

Upper management sometimes does not care about the quality but only quantity. This is not what the company was about at first. Rota is all over the place. It does not make sense at all. you will have 5 weeks of late shift or weeks where you shift changes 3 times. This won't help the agents. If there is a procedure that works, they'll tear it down and leave the agents a bit on their own saying "Use your soft skills". That's leaving agents on their own. Promise of a position that then you will have to wait months to have it or sometimes "due to unforeseen circumstances" is not given.

4.0

Mar 25, 2020

salary

Business development manager

Recommend

CEO approval

Business Outlook

Pros

big brand awareness, good for cv

Cons

huge company structure, need to wait

1.0

Mar 18, 2020

Beware of this company

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Trip.com is the biggest OTA in China

Cons

1. the management is horrible. 2. their working processes are still very china centric 3. they are slow and inefficient since processes consume most of the time 4. not willing to change 5. rigid structure with too many redundant positions

Viewing 745 - 747 of 832 Reviews

Jobs at Trip.com Group

Market Manager, Americas

Market Executive, Americas

Market Manager, Japan

Senior Business Analyst, US & Canada

Market Manager, Americas