Does Trip.com Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Trip.com Group employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Trip.com Group. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Trip.com Group?

75% of Trip.com Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trip.com Group 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Trip.com Group?

Market Manager (52) , Customer Advisor (41) , Customer Service Advisor (39) , Customer Service Representative (31) , Product Manager (26) , Customer Service (18) , Business Development Manager (17) , Software Engineer (16) , Team Leader (16) , Manager (14) , Customer Service Agent (13) , Market Executive (13) , Account Manager (11) , Data Analyst (11) , Senior Software Engineer (10)

What are the pros of working at Trip.com Group according to real employee reviews?

"Great and friendly colleagues" ((in 66 reviews)); "Good Salary and work palces" ((in 48 reviews)); "People are nice and efficent" ((in 39 reviews)); "work life balance is good" ((in 29 reviews)); "Growth opportunities at every level" ((in 26 reviews))

What are the cons of working at Trip.com Group according to real employee reviews?

"Management is bad" ((in 53 reviews)); "These corrupt managers don't promote capable employees; they only promote their sycophants." ((in 15 reviews)); "4. no training for new employees, expect you to do things right after on" ((in 10 reviews)); "Terrible shifting rota, no meritocracy, no development whatsoever, poou communication between agents and management, be prepared to work always under pressure" ((in 10 reviews)); "different shifts every week making a bad life balance" ((in 8 reviews))

What are the top reviewed Trip.com Group locations?

New York , Los Angeles , Newark , Arlington , China Grove , Norwalk , San Francisco , Budapest

Trip.com Group reviews

4.0

75% would recommend to a friend

(832 total reviews)

Jane Sun

87% approve of CEO

73% positive business outlook

Ratings by demographic groups

Race / Ethnicity

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Trip.com Group has an employee rating of 4.0 out of 5 stars, based on 832 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trip.com Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

832 reviews

3.0

Aug 29, 2025

Head OTA Company

Front-end developer

Recommend

CEO approval

Business Outlook

Pros

Comprehensive technical infrastructure, well-defined workflows, and excellent supporting operational tools and marketing team

Cons

Increasingly intense work environment, with wages lagging behind both the workload and industry salary standards

4.0

Aug 27, 2025

all good

Market manager

Recommend

CEO approval

Business Outlook

Pros

has good culture, initial salary, and leaders

Cons

slow career growth and minimal raise

1.0

Aug 26, 2025

not an easy job

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

monday to friday, multicultural environment, modern office

Cons

the training period is too long and you need to focus a lot to understand all their products. when you have a problem with a customer, it's very difficult to find a team leader to escalate it because they are always busy with something. you also gotta be careful with everything you do or the quality controllers will mark you down and if you make too many mistakes you get penalized.

Trip.com Group Response

9mo

Thank you for your thoughtful feedback. We're pleased to know you enjoy our multicultural environment and modern office. We hear your concerns about the training process and support accessibility. Our intention is to provide comprehensive training and quality feedback to help everyone deliver excellent service—though we understand it can feel intense at times. We are committed to improving these areas to better support our employees and reduce pressure. We truly value your input and welcome more detailed feedback, if you feel comfortable please reach out to us at EMEA.feedback@trip.com.

Viewing 100 - 102 of 832 Reviews

Jobs at Trip.com Group

Market Manager, Americas

Market Executive, Americas

Market Manager, Japan

Senior Business Analyst, US & Canada

Market Manager, Americas

Trip.com Group

Trip.com Group reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Head OTA Company

all good

not an easy job

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