Trip.com Group reviews

4.0

75% would recommend to a friend

(829 total reviews)
avatar

Jane Sun

87% approve of CEO

73% positive business outlook

Trip.com Group has an employee rating of 4.0 out of 5 stars, based on 829 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trip.com Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

829 reviews
1.0
Apr 15, 2026
Recommend
CEO approval
Business Outlook

Pros

If you would like a rather comprehensive introduction to a wide spectrum of workplace dysfunctions — including favouritism, organisational chaos, and a practical demonstration of the Dunning–Kruger effect — this company will certainly provide ample exposure.

Cons

Progression opportunities appear limited and are often not aligned with performance or merit. Instead, advancement seems closely linked to personal relationships and alignment with management preferences. Communication from senior leadership can at times feel disconnected from the day-to-day reality of staff. Feedback channels exist in principle, but in practice, employees may feel that critical input is not meaningfully acknowledged. This creates a disconnect between stated values and actual experience. Additionally, concerns around transparency persist — particularly regarding surveys and the security of your privet information, which may not feel as open or anonymous as presented. In summary, there are significant structural and cultural challenges that limit its ability to retain and develop business effectively. Plus impressive eyewash.

4.0
Apr 9, 2026

Good company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It has good benefit and good working environment

Cons

There are no cons. I would recommend

1.0
Apr 9, 2026
Recommend
CEO approval
Business Outlook

Pros

• There are some genuinely nice people working there. • No weekends or nights. (Customer service). • Regular events from the culture team. • Onboarding is very in depth. • Pay for Customer service is fair.

Cons

• Minimal pay increase for any progressional roles. • High Turnover. • Staff are overworked and are gaslit into believing it is normal. • Progression is tied to favouritism and nepotism. • If you are not in any of the various cliques, do not fit the hyper specific mould or are a follower of any member of upper management, there will be little opportunity. • Recognition is effectively worthless unless you are dedicated to the company. • Wastes the good talent they have while the terrible people remain in the higher positions. • Opportunities can be snatched from you at the last minute. • Will incorporate copious levels of doublethink. • Higher management are more interested in chasing the approval of head office at the behest of their own staff. • Service lead is incredibly unprofessional and at the time of employment, sent out various emails after receiving legitimate negative Glassdoor reviews. The tone of the emails was very accusatory towards staff and advised staff not to look for better opportunities as “The grass is not always greener” to encourage staff complacency. • KPI’s are unrealistic and the standards are constantly moving, creating a near impossible chase. • Culture is very much the pizza party instead of a raise environment. • Anonymous surveys are not anonymous.

Viewing 13 - 15 of 829 Reviews

Glassdoor has 925 Trip.com Group reviews submitted anonymously by Trip.com Group employees. Read employee reviews and ratings on Glassdoor to decide if Trip.com Group is right for you.