Tripadvisor reviews

Underpaid, overworked, and absolutely no opportunity for growth. Some of this was just the nature of the job and the growth of the company. The user base of the company got bigger and TripAdvisor wanted to make up for the sale, so what resulted was an understaffed department getting demoted to nightly and weekend shifts, *suggested* overtime (with a lack of fair compensation), and general commiseration. But like I said, this is customer service, so you're already dealing with unpleasant people--and don't kid yourself, these are unpleasant people on the phone. Lost my faith in humanity on multiple occasions because of these people screaming into my ear all hours of the day. The biggest con though was the lack of opportunity. This was supposed to be a foot in the door type of job, and the people I worked with were also all overqualified. But because of the shift in the company's direction, everyone got stuck there, and will likely remain stuck until they up and leave. They'll give you "projects" and you'll feel like you're contributing for a while, and you'll get some recognition for the great work you do, but then you'll realize you're just taking on extra work and not getting paid for it because raises are a laugh and bonuses are a joke.

With the exception of one or two folks, the executive team seems completely uninterested in what the "worker bees" on their teams are doing. I think in the time I was there the exec for my group spoke to me a total of 10 minutes and that was because I approached her. I never saw her walk around and check in with folks -- I recognize they are extremely busy, but how hard is it to take 15 minutes a few times a month to walk around their departments, talk to people and make them feel like having them there makes a difference? The company is not THAT big and if you are still selling yourself as a start-up then you should know the folks on your teams. If you want to be promoted WHO you know is far more important than WHAT you know. Being a SME in your field and working hard is great, but it probably won't get you promoted, it will just get you more work. I will still refer friends to certain departments or teams, but I would make sure they know the good, the bad and the ugly and let them decide for themselves whether or not they want to pursue a career at Trip.