2.0
Aug 10, 2014
Recommend
CEO approval
Business Outlook
Pros
The pay is pretty good, better than most places for those without a college degree. Minimal supervision (usually)
Cons
Senior staff too worried about $ numbers, which leads to poor customer service strategies. Products used at the wrong time of year so by July a green lawn is yellow and covered in weeds. Lots of mixed messages from corporate level supervisors. Supervisors dont listen to field technicians (they have a "who cares, just go fix it" attitude) HORRIBLE customer service department and scheduling (for both technicians and customers) Customer survey system is seriously retarded. Everyone knows it sucks but nothing is done to fix it and technicians are blamed.