Antiquated technology led to scheduling (when properties were to be serviced) issues. Program for maintaining database of customers was the worst I have ever dealt with.
Micromanaged is an understatement. Had a GPS phone and had to log every single action throughout the day. There were pages and pages of reports to be filled out. I had to sit in on two conference calls per week that were at least an hour long. An upper level manager would ask each branch mgr for their numbers for the past and upcoming week. Well guess what, it's the same information that has already been reported and will be reported on all those reports! Conf calls were just a way to keep a strangle hold on the employees.
Management treated techs like dirt. Just ran them into the ground.
Had to work Saturdays. Really? A commercial sales rep, Saturdays? Upper level management would disguise their phone numbers on Saturdays and call the branch to inquire if I was in the office that day.
TruGreen Commercial doesn't really know who they want to be. Want to be included in the maintenance side of the business, but don't want to have their own maintenance staff. They want commercial reps to find contractors who will slash their bids by 30% so that I could then mark it up the 30% on maintenance and also make 40% on spray work. Even doing this, next to impossible to be competitive against companies that offer both services.
