Does Trupanion pay their employees well?

According to anonymously submitted Glassdoor reviews, Trupanion employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Trupanion. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Trupanion?

41% of Trupanion employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trupanion 3.7 out of 5 for work life balance, 3.2 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Trupanion?

Member Experience Specialist (22) , Customer Service Representative (21) , Account Manager (15) , Claims (14) , Retention Specialist (13) , Territory Partner (10) , Manager (9) , Sales (9) , Sales Representative (7) , Claims Specialist (6) , Customer Care Specialist (6) , Sales Specialist (6) , Actuarial Analyst (5) , Claims Adjuster (5) , Claims Adjudication Specialist (4)

What are the pros of working at Trupanion according to real employee reviews?

"Generally great benefits!" ((in 69 reviews)); "The people you work with are great and who doesn't love having a dog to cuddle with if you have a bad call" ((in 28 reviews)); "Great culture and Atmosphere at Trupanion" ((in 21 reviews)); "I am able to work from home, and was less stress than working in a clinic and still using my vet tech knowledge" ((in 14 reviews)); "There is a good work life balance and they're very diverse." ((in 12 reviews))

What are the cons of working at Trupanion according to real employee reviews?

"low pay but can bring pet to work" ((in 31 reviews)); "Snotty, infantile, and inexperienced managers that have no business leading ANYONE." ((in 24 reviews)); "RSU's price continues to tank due to poor management decisions." ((in 20 reviews)); "low salary" ((in 12 reviews)); "Middle and upper management can be incredibly hard to deal with (middle management has VERY little support.)" ((in 11 reviews))

What are employees saying about Trupanion layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Trupanion layoffs and their outlook for job security at Trupanion in 2026.

What are the top reviewed Trupanion locations?

Seattle , Ballard , Los Angeles , Chicago , Chattanooga , Las Vegas , West Seattle , South Seattle , Hoboken , Leesburg , New York , Suffern , Milwaukee , San Antonio , Nashville , Bakersfield , Orange , Mountlake Terrace , Renton , Orlando , Atlanta , Delran , Shoreline , Remote , South Florida , Georgetown

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Trupanion

Trupanion reviews

3.2

41% would recommend to a friend

(428 total reviews)

Margi Tooth

36% approve of CEO

38% positive business outlook

Ratings by category

3.7

Work/Life balance

3.6

Diversity & inclusion

3.4

Compensation and benefits

3.2

Culture & values

2.7

Senior management

2.7

Career opportunities

Trupanion has an employee rating of 3.2 out of 5 stars, based on 428 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trupanion employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.3 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

428 reviews

3.0

Oct 28, 2023

It's okay

Member experience specialist

Recommend

CEO approval

Business Outlook

Pros

Good benefits and the pay is decent, culture is very inclusive

Cons

The call load is unrealistic.

Trupanion Response

Thanks for your review! It is great to hear that you enjoy the company culture and our total rewards package. As we continue to enroll more and more pets, our Contact Center continues to grow as well! We love receiving referrals from current team members, so please share our job openings with your interested friends and family and you'll receive a referral bonus for hires made as well!

5.0

Oct 19, 2023

Unicorn Job!

Medical record reviewer

Recommend

CEO approval

Business Outlook

Pros

People, salary, flexibility, understanding, challenging work, you can be as involved or uninvolved as you like in company activities - no pressure.

Cons

Sometimes there are tech issues that can slow down people, but they really do try to understand and fix the issues ASAP

Trupanion Response

Thanks for the 5-star review! I am glad to hear that you find your work professionally challenging. If you ever have suggestions tech issues, we are always looking for feedback! TruFeedback is a great avenue for sharing thoughts and ideas.

5.0

Oct 1, 2023

Great place to work

Coordinator

Recommend

CEO approval

Business Outlook

Pros

Meaningful work, caring and inclusive company

Cons

I cannot think of anything

Trupanion Response

Thanks for 5 star review! Trupanion's mission and vision are at the heart of what we do and we love to hear that you find your work meaningful.

Viewing 301 - 303 of 428 Reviews

Jobs at Trupanion

Operations & Automation Partner

Operations & Automation Partner

Cybersecurity Engineer

French Bilingual, Partner Support Coordinator