Does Trupanion pay their employees well?

According to anonymously submitted Glassdoor reviews, Trupanion employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Trupanion. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Trupanion?

41% of Trupanion employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trupanion 3.7 out of 5 for work life balance, 3.2 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Trupanion?

Member Experience Specialist (22) , Customer Service Representative (21) , Account Manager (15) , Claims (14) , Retention Specialist (12) , Territory Partner (10) , Manager (9) , Sales (9) , Sales Representative (7) , Claims Specialist (6) , Customer Care Specialist (6) , Sales Specialist (6) , Actuarial Analyst (5) , Claims Adjuster (5) , Claims Adjudication Specialist (4)

What are the pros of working at Trupanion according to real employee reviews?

"Generally great benefits!" ((in 70 reviews)); "The people you work with are great and who doesn't love having a dog to cuddle with if you have a bad call" ((in 24 reviews)); "Great culture and Atmosphere at Trupanion" ((in 18 reviews)); "Work from home, flexible hours, great insurance." ((in 15 reviews)); "There is a good work life balance and they're very diverse." ((in 14 reviews))

What are the cons of working at Trupanion according to real employee reviews?

"low pay but can bring pet to work" ((in 28 reviews)); "Senior leadership has non working bros or hard working chicks." ((in 26 reviews)); "Snotty, infantile, and inexperienced managers that have no business leading ANYONE." ((in 24 reviews)); "RSU's price continues to tank due to poor management decisions." ((in 22 reviews)); "Low salary" ((in 12 reviews))

What are employees saying about Trupanion layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Trupanion layoffs and their outlook for job security at Trupanion in 2026.

What are the top reviewed Trupanion locations?

Seattle , Ballard , Los Angeles , Chicago , Chattanooga , Las Vegas , West Seattle , South Seattle , Hoboken , Leesburg , New York , Suffern , Milwaukee , San Antonio , Nashville , Bakersfield , Orange , Mountlake Terrace , Renton , Orlando , Atlanta , Delran , Shoreline , Remote , South Florida , Georgetown

Trupanion reviews

3.2

41% would recommend to a friend

(427 total reviews)

Margi Tooth

36% approve of CEO

38% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Trupanion has an employee rating of 3.2 out of 5 stars, based on 427 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trupanion employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.3 stars).

Reviews by job title

427 reviews

5.0

Jul 22, 2020

Excellent Company

Sales

Recommend

CEO approval

Business Outlook

Pros

The mission, the pets, the compassionate people

Cons

quickly changing priorities cause confusion across departments

Trupanion Response

5y

Thank you for taking the time to provide your feedback. I love hearing when people are happy and connect with our mission! Please reach out to me directly if you want to discuss in more detail. My email is bryn.lansdowne@trupanion.com.

5.0

May 20, 2020

Caring Company

Claims

Recommend

CEO approval

Business Outlook

Pros

Management is responsive to questions and concerns, very approachable about anything. Encourages open communication between team members. Company is doing very well handling the abrupt transition to WFH and supporting all team members during this time. Execs holding frequent zoom meetings to answer any and all questions from employees, have reassured everyone that there will be no layoffs due to Covid19. Company is actually doing great and meeting/exceeding goals during this time and actively hiring.

Cons

Management is under staffed and very busy, so it can take a while to hear back.

Trupanion Response

6y

Thank you so much for your feedback! We're glad to hear you've had such a good experience with Trupanion so far - especially considering the Covid craziness! Hearing from you that the zoom meetings and other support from the exec team is helping you through this time means the world; we want nothing more than to help our employees stay connected. That being said, we hear your concern about manager to employee ratios. If you have more specific thoughts on this we'd really like to hear them. Please reach out to PeopleOps@trupanion.com to speak with someone about your insights. Thanks again for your valuable feedback!

5.0

Nov 27, 2019

Grateful to work for this company

Senior account manager

Recommend

CEO approval

Business Outlook

Pros

I’ve worked very hard and it pays off. Everything that hold as a personal strength has paid off in this position.

Cons

Things change here....OFTEN! Communication is the most effective way of getting things done.

Trupanion Response

6y

Thanks for posting a review!!

Viewing 364 - 366 of 427 Reviews

Jobs at Trupanion

Operational Accountant

Operational Accountant

Customer Retention Specialist (Pacific Time Hours)

Accounts Payable & Accounts Receivable Specialist

Finance Operations Analyst

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