Does Trupanion pay their employees well?

According to anonymously submitted Glassdoor reviews, Trupanion employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Trupanion. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Trupanion?

41% of Trupanion employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trupanion 3.7 out of 5 for work life balance, 3.2 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Trupanion?

Member Experience Specialist (22) , Customer Service Representative (21) , Account Manager (15) , Claims (14) , Retention Specialist (12) , Territory Partner (10) , Manager (9) , Sales (9) , Sales Representative (7) , Claims Specialist (6) , Customer Care Specialist (6) , Sales Specialist (6) , Actuarial Analyst (5) , Claims Adjuster (5) , Claims Adjudication Specialist (4)

What are the pros of working at Trupanion according to real employee reviews?

"Generally great benefits!" ((in 69 reviews)); "The people you work with are great and who doesn't love having a dog to cuddle with if you have a bad call" ((in 29 reviews)); "Great culture and Atmosphere at Trupanion" ((in 20 reviews)); "Amazing work life balance Largely work from home Free pet insurance (for one pet)" ((in 16 reviews)); "There is a good work life balance and they're very diverse." ((in 13 reviews))

What are the cons of working at Trupanion according to real employee reviews?

"low pay but can bring pet to work" ((in 29 reviews)); "Senior leadership has non working bros or hard working chicks." ((in 24 reviews)); "Snotty, infantile, and inexperienced managers that have no business leading ANYONE." ((in 24 reviews)); "RSU's price continues to tank due to poor management decisions." ((in 22 reviews)); "Low salary" ((in 12 reviews))

What are employees saying about Trupanion layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Trupanion layoffs and their outlook for job security at Trupanion in 2026.

What are the top reviewed Trupanion locations?

Seattle , Ballard , Los Angeles , Chicago , Chattanooga , Las Vegas , West Seattle , South Seattle , Hoboken , Leesburg , New York , Suffern , Milwaukee , San Antonio , Nashville , Bakersfield , Orange , Mountlake Terrace , Renton , Orlando , Atlanta , Delran , Shoreline , Remote , South Florida , Georgetown

Trupanion reviews

3.2

41% would recommend to a friend

(427 total reviews)

Margi Tooth

36% approve of CEO

38% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Trupanion has an employee rating of 3.2 out of 5 stars, based on 427 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trupanion employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.3 stars).

Reviews by job title

427 reviews

2.0

Nov 5, 2023

For insurance, not bad but not great

Retention specialist

Recommend

CEO approval

Business Outlook

Pros

Working from home. Salary wasn’t bad.

Cons

Depending on the department you had to do everything yourself and couldn’t transfer clients to someone to have them explain why something was the way it is. Like claims didn’t take phone calls so you’d have to explain everything and then also send follow up emails to some clients explaining why things happened the way they did and you didn’t always have enough time to go through your emails because of how busy the calls would be

3.0

Oct 28, 2023

It's okay

Member experience specialist

Recommend

CEO approval

Business Outlook

Pros

Good benefits and the pay is decent, culture is very inclusive

Cons

The call load is unrealistic.

Trupanion Response

2y

Thanks for your review! It is great to hear that you enjoy the company culture and our total rewards package. As we continue to enroll more and more pets, our Contact Center continues to grow as well! We love receiving referrals from current team members, so please share our job openings with your interested friends and family and you'll receive a referral bonus for hires made as well!

5.0

Oct 19, 2023

Unicorn Job!

Medical record reviewer

Recommend

CEO approval

Business Outlook

Pros

People, salary, flexibility, understanding, challenging work, you can be as involved or uninvolved as you like in company activities - no pressure.

Cons

Sometimes there are tech issues that can slow down people, but they really do try to understand and fix the issues ASAP

Trupanion Response

2y

Thanks for the 5-star review! I am glad to hear that you find your work professionally challenging. If you ever have suggestions tech issues, we are always looking for feedback! TruFeedback is a great avenue for sharing thoughts and ideas.

Viewing 94 - 96 of 427 Reviews

Jobs at Trupanion

Operations & Automation Partner

Operations & Automation Partner

Veterinary Sales Associate (Part-Time) – Seminole County, FL

Seminole, FL

View job

Manufacturing Engineer

Manufacturing Engineer

Trupanion

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For insurance, not bad but not great

It's okay

Unicorn Job!

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