Trupanion reviews

I cannot overstate how draining this job has been—emotionally, mentally, and physically. I take some responsibility for accepting the offer despite seeing numerous negative Glassdoor reviews, but I also asked about them during the interview. Leadership dismissed the concerns, blaming the reviews on “growing pains during COVID” and insisting things had drastically improved. That explanation didn’t hold up—especially considering many of the reviews were recent and still reflected the same exact issues. They also claimed there were “plenty of opportunities” for department transfers. That turned out to be completely false. Many people have been stuck in the same role for years, and now even they are openly questioning why they stayed. There is no path forward. This company has deeply misaligned priorities and repeatedly neglects major operational issues. There’s no ambiguity here—it’s blatant. Tech issues are constant. Language accessibility is severely lacking. Weekend staffing is a joke, often leaving no managers available to assist during high-stress situations. Training was inadequate, offering zero guidance on how to troubleshoot technical problems. The app was so poorly built they sunsetted it—yet it remains accessible (and used!) by those who already had it installed. We experience daily system failures and weekly update emails about what’s broken now, with no clear resolution timelines. It’s demoralizing. Your role quickly devolves into being a verbal punching bag for upset clients—with little support or tools to actually help them. To be clear, I’m not disgruntled. I’m burnt out. Management micromanages while also rolling out new monitoring software that tracks every second of your calls. It feels invasive and counterproductive. And don’t expect your annual raise to reflect your performance. Even if you’re rated well, Finance may lower your score to fit the budget. Raises feel more like an illusion than a reward. One of the worst parts: non-English-speaking clients are routinely sent to voicemail instead of being helped live—because the company refuses to hire bilingual representatives. This is a gross failure in accessibility and equity, especially when some of these members are calling about emergencies involving their pets. English-speaking clients are never treated this way.

Wow. Where do I begin? I used to LOVE working for Trupanion. I wanted it to be my career for the rest of my life. As soon as Margi took over things went downhill. She only cares about $$. It’s very clear we were nothing but numbers on a spreadsheet to her. She took away benefits and incentives. She wants work done cheaper and faster. The whole temperature of the company changed and it just got worse and worse.