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Trupanion

Engaged Employer

Trupanion reviews

3.2

41% would recommend to a friend

(428 total reviews)
avatar

Margi Tooth

36% approve of CEO

38% positive business outlook

Ratings by category

3.7

Work/Life balance

3.6

Diversity & inclusion

3.4

Compensation and benefits

3.2

Culture & values

2.7

Senior management

2.7

Career opportunities

Trupanion has an employee rating of 3.2 out of 5 stars, based on 428 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trupanion employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.3 stars).

Ratings by demographic groups

Reviews by job title

428 reviews
3.0
Jun 9, 2020

Great product/mission; mediocre sales/marketing

Senior team lead
Recommend
CEO approval
Business Outlook

Pros

Terrific benefits; work/life balance; lots of dogs

Cons

Horrible pay at every level; no 401k match; no way to grow; lack of common sense at every level; open seating office, which prevents serious work getting done

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Trupanion Response
6y
We appreciate you taking the time to provide your feedback! I am glad to hear that you did enjoy our pet-friendly office, benefits package and work-life balance, as those are things that we are proud to provide as an employer. That being said, it sounds like your experience working at Trupanion had some frustrations when it came to compensation and 401k matching. We are actively working to update our compensation structure and we have brought on a new team member who is focused on compensation analysis. We are also exploring offering 401k matching to our benefits package in the future. If you have further insights that you would like to share, please email me at bryn.lansdowne@trupanion.com and I would be happy to schedule a confidential chat.
2.0
Jun 4, 2020

In desperate need of leadership reform, very few "adults" in the decision-making room

Manager
Recommend
CEO approval
Business Outlook

Pros

the dogs, the mission, the people working hard every single day

Cons

the unattainable goals, the lack of empathy, the leadership

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Trupanion Response
6y
Thank you for taking the time to provide your feedback – we value your input and will use it to help us grow and learn. I am glad to hear that you are also passionate about Trupanion’s mission and that you had a positive experience with your colleagues. That being said, it sounds like your experience working at Trupanion had some frustrations when it came to setting goals and keeping those goals attainable. If you’re open to it, I’d welcome the chance to talk with you more about your experience and hear your ideas on how we do a better job of creating and setting expectations. Please email me directly at bryn.lansdowne@trupanion.com so that we can discuss it further.
1.0
May 31, 2020

You can do better

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

They care about pets. There are some really wonderful, smart, creative people.

Cons

Very have/have not culture with extremely out of touch and inexperienced leadership. I know a lot of people say that a pro to working here is all the dogs in the office but let's be honest a lot of places now have pets in the workplace and those maybe are places where you can be paid a fair wage and treated with respect for your input. This place has a lot of work to do to have a truly appealing and inclusive culture. There's a lot of talk about being fair and being transparent and being equal. But sadly those are just words.

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Trupanion Response
6y
Thank you for taking the time to provide your feedback – heartfelt input, like this, helps us continue to evolve and grow as a company. I am glad to hear that Trupanion’s mission and overall pet passion were “pros” on your list, as those are things we are really proud of as a company. That being said, it sounds like your experience working at Trupanion was hard, especially when you didn’t feel trusted. If you’re open to it, I’d welcome the chance to talk with you more about your experience and hear your ideas on how we do a better job supporting team members. Feel free to email me directly at bryn.lansdowne@trupanion.com.
Viewing 274 - 276 of 428 Reviews
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ReviewsTrupanion reviews

Glassdoor has 444 Trupanion reviews submitted anonymously by Trupanion employees. Read employee reviews and ratings on Glassdoor to decide if Trupanion is right for you.