Does Trustco Bank pay their employees well?

According to anonymously submitted Glassdoor reviews, Trustco Bank employees rate their compensation and benefits as 2.2 out of 5. Find out more about salaries and benefits at Trustco Bank. This rating has improved by 15% over the last 12 months.

How satisfied are employees working at Trustco Bank?

29% of Trustco Bank employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trustco Bank 2.7 out of 5 for work life balance, 2.2 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at Trustco Bank?

Branch Manager (30) , Teller (30) , Bank Teller (29) , Assistant Manager (26) , Universal Banker (24) , Assistant Branch Manager (21) , Manager (16) , Head Teller (15) , Assistant Brand Manager (ABM) (5) , Part Time Teller (5) , Customer Service Representative (4) , Senior Associate Banker (4) , Senior Universal Banker (4) , Assistant Branch Manager (ABM) (3) , Operations Specialist (3)

What are the pros of working at Trustco Bank according to real employee reviews?

"People you work with are mostly nice" ((in 12 reviews)); "Some great customers and employees" ((in 7 reviews)); "Job stability and consistent hours compared to many finance roles" ((in 5 reviews)); "Paid holidays." ((in 4 reviews)); "Easy work environment and learning place" ((in 3 reviews))

What are the cons of working at Trustco Bank according to real employee reviews?

"Low pay and can be overwhelming with no on to cover your lunch" ((in 74 reviews)); "No training" ((in 15 reviews)); "Awful upper management." ((in 15 reviews)); "Poor management makes for frustration among employees." ((in 13 reviews)); "Some are lucky to have a good manager (I was)" ((in 12 reviews))

What are the top reviewed Trustco Bank locations?

Albany , Orlando , Schenectady , New York , Longwood , Glenville , Catskill , Clifton Park , Latham , Saratoga Springs , Hudson , Peekskill , Jupiter , Altamonte Springs , Colonie , Denville , Northvale , Ramsey , Ballston Spa , Cobleskill , East Greenbush , Mechanicville , Rensselaer , Troy , Fort Edward , Glens Falls , Queensbury , Valatie , New Paltz , Bronxville

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Trustco Bank

Trustco Bank reviews

2.9

29% would recommend to a friend

(361 total reviews)

Robert J. McCormick

37% approve of CEO

39% positive business outlook

Ratings by category

3.0

Diversity & inclusion

2.7

Work/Life balance

2.5

Career opportunities

2.2

Culture & values

2.2

Compensation and benefits

2.1

Senior management

Trustco Bank has an employee rating of 2.9 out of 5 stars, based on 361 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Trustco Bank employee rating is 22% below average for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

361 reviews

5.0

Jan 11, 2026

Trustco prefers to promote from within

Branch manager

Recommend

CEO approval

Business Outlook

Pros

Trustco is one of few banks that is willing to consider individuals who are trying to transition into a banking career from other industries. The hiring process takes a holistic view of your experience and skills, not just prior banking experience. Trustco provides ample training (classroom, online and OJT) to ensure that you acquire the knowledge required to perform your job functions effectively. Trustco prefers to promote from within. Your potential for advancement is based on the results that you achieve. Ample opportunities are available to those willing to put in the effort.

Cons

Work LIfe Balance is chalelnging due to the nature of the banking business.

3.0

Jan 3, 2026

Universal banker

Recommend

CEO approval

Business Outlook

Pros

Not much business. Lot of downtime. Workload varies depending on the branch and ppl you work with.

Cons

Upper management needs improvement. Bad pay

1.0

Dec 25, 2025

Avoid

Assistant branch manager

Recommend

CEO approval

Business Outlook

Pros

The very first day I didn’t have to show up.

Cons

Everything. They advertise wealth management without any licensed brokers. How do you get a portfolio split without stocks. It is false advertising and the bank should be sanctioned and delisted. Record everything ever said to you. Watch out for snake yankee Ronnie.

Viewing 112 - 114 of 361 Reviews

Jobs at Trustco Bank

Assistant Branch Manager I - Windermere, FL

Full-Time Customer Service Coordinator - Longwood, FL

Staff Accountant - Glenville, NY

Wealth Management Trust Administrator - Albany, NY

Head Teller - Delmar, NY