Does Trustco Bank pay their employees well?

According to anonymously submitted Glassdoor reviews, Trustco Bank employees rate their compensation and benefits as 2.1 out of 5. Find out more about salaries and benefits at Trustco Bank. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Trustco Bank?

27% of Trustco Bank employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trustco Bank 2.6 out of 5 for work life balance, 2.1 for culture and values and 2.4 for career opportunities.

What are the top reviewed jobs at Trustco Bank?

Branch Manager (30) , Teller (30) , Bank Teller (29) , Assistant Manager (26) , Universal Banker (24) , Assistant Branch Manager (21) , Manager (17) , Head Teller (15) , Assistant Brand Manager (ABM) (5) , Part Time Teller (5) , Customer Service Representative (4) , Senior Associate Banker (4) , Senior Universal Banker (4) , Assistant Branch Manager (ABM) (3) , Operations Specialist (3)

What are the pros of working at Trustco Bank according to real employee reviews?

"Great Coworkers" ((in 11 reviews)); "People you work with are mostly nice" ((in 10 reviews)); "Some great customers and employees" ((in 8 reviews)); "Paid holidays." ((in 4 reviews)); "Easy work environment and learning place" ((in 3 reviews))

What are the cons of working at Trustco Bank according to real employee reviews?

"Low pay and can be overwhelming with no on to cover your lunch" ((in 70 reviews)); "No training is given to prepare you to help their upset customers and they are a lot." ((in 18 reviews)); "Awful upper management." ((in 15 reviews)); "Some are lucky to have a good manager (I was)" ((in 13 reviews)); "Poor management makes for frustration among employees." ((in 13 reviews))

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Trustco Bank

Trustco Bank reviews

2.8

27% would recommend to a friend

(362 total reviews)

Robert J. McCormick

34% approve of CEO

36% positive business outlook

Ratings by category

2.9

Diversity & inclusion

2.6

Work/Life balance

2.4

Career opportunities

2.1

Culture & values

2.1

Compensation and benefits

2.0

Senior management

Trustco Bank has an employee rating of 2.8 out of 5 stars, based on 362 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Trustco Bank employee rating is 25% below average for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

362 reviews

1.0

Dec 18, 2025

Terrible Terrible Terrible

Branch manager

Recommend

CEO approval

Business Outlook

Pros

The Clients are nice people, and have been banking there for may many years. Kind people!

Cons

Terrible place to work. The Florida “leadership” is inept and lacks accountability. They blame all issues on the branch staff. Almost none of these branches are fully staffed… most are spread thin, covering for other branches either because a person quit or got fired. It’s a revolving door of employees honestly. If you like work like balance… run away! From Branch admin, to the “leadership” up top…. If you need anything of importance, they will ignore you and hang you out to dry. Don’t waste your time here.

5.0

Dec 16, 2025

Great

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Work life balance, benefits and community involvement.

Cons

None to list for me personally!

1.0

Nov 13, 2025

Worst Corporate Culture I've been apart of

Branch manager

Recommend

CEO approval

Business Outlook

Pros

The only pro I have for Trustco is that I had some great coworkers, despite their absolute no-standards hiring practices. Some exceptional people get hired along with useless, unqualified people.

Cons

Poor training, horrible company culture, and they do not care about people at all. Trustco Bank is a revolving door and customers always complain about all the new people.

Viewing 22 - 24 of 362 Reviews

Jobs at Trustco Bank

Part Time Teller - Florida

Longwood, FL

View job

Full Time Courier - Longwood, FL

Longwood, FL

View job

Assistant Branch Manager - Florida

Longwood, FL

View job

Part Time Teller - Windermere, FL