Turo reviews

2.7

34% would recommend to a friend

(558 total reviews)
avatar

Andre Haddad

38% approve of CEO

33% positive business outlook

Turo has an employee rating of 2.7 out of 5 stars, based on 558 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Turo employee rating is 27% below average for employers within the Information Technology industry (3.7 stars).

Reviews by job title

558 reviews
1.0
Jul 2, 2024
Recommend
CEO approval
Business Outlook

Pros

I liked a few of my coworkers and the sparkling water machine was nice. That's about it.

Cons

I was moving to Phoenix and looking for a new job when I accepted Turo. I’m mid/senior level and ended up taking a $20k pay cut to work at Turo because it seemed like a great place to work, given all the awards and claims to value diversity. I justified the low pay because Phoenix has a lower cost of living, and I care more about company fit than anything else. It ended up being one of the worst companies I’ve ever worked for. First, the low pay quickly became obnoxiously insulting after seeing the consumerist nightmare that was "Turbo Week," which happened my first week there. They’ll spend an absurd amount of money on glitz and glam yet pay their employees below market rate. At the first party I attended during Turbo Week, I was literally yelled at by Lorie, the Chief People Officer who desperately seeks out all the undeserving awards Turo receives, because I forgot to bring my name badge, which was required for entry. They let me in anyway after one of the girls next to Lorie reassured her it was okay, and I stayed for maybe 30 minutes. I ended up having a great conversation with the wait staff hired by Turo, but otherwise sat by myself. It felt very cliquey and difficult to talk to people, so I left and didn’t return for the remainder of Turbo Week. I avoided Lorie for the rest of my time there, and that experience alone really soured my view of management. Where my grievance really lies, though, is Turo’s response when I had a medical emergency. I had to be hospitalized and return to my home state for treatment. The communication with HR during this time was a nightmare. My disability was consistently questioned, and they kept encouraging me to resign. Throughout this ordeal, I lost my home in Phoenix because I wasn’t receiving any pay while on leave, and I couldn't find a way to return. I went on short-term disability to continue treatment, and my doctor requested that I temporarily work remotely so I could manage my treatment. This would also allow me to earn enough money to return to Phoenix. Despite this recommendation being signed off by my doctor on the disability interactive process form, Turo outright refused, stating that my role was strictly "Phoenix-based" and they were unwilling to accommodate any remote work, despite it being an official accommodation request from my doctor. So, they were literally unwilling to accommodate my disability. The most frustrating part is that my direct manager worked in the San Francisco office. So, I was required to go into the Phoenix office to join Zoom calls with my boss in SF? Please tell me how that makes sense. I even asked if I could work in the San Francisco office instead because I used to live there and had people I could stay with while I got back on my feet. Also, my boss worked in that office, and the role was originally advertised as being available in Phoenix OR San Francisco. Yet, they said no. Despite being unwilling to accommodate my disability and my inability to return to Phoenix right away, they framed my departure as "resigning," even though it is blatantly obvious that they unlawfully terminated me due to my disability. I shared all of the correspondence with a lawyer I’ve been working with, and they agree that I absolutely have a case against them. I had a few nice coworkers, but other than that, it was just a horribly fake, toxic place. Avoid this company like the plague, especially if you’re disabled, neurodivergent, planning pregnancy leave, whatever. I’m so disgusted by how I was treated here, and I know I’m not the only one.

2.0
Jul 4, 2019
Recommend
CEO approval
Business Outlook

Pros

The people, overall, are good to work with. The free snacks and drinks are nice. The benefits (for those without families) are quite good. If you can survive the initial shellshock, it is possible to move up quickly. Just don't expect that advancement to come with any real boost in pay.

Cons

The training is laughably inadequate and disorganized. No one is in charge of it and it shows. The customers (Hosts and Guests) are combative and frequently horrible. Expect to spend a majority of your day getting yelled at and insulted via email or phone calls. You will deny at least half the claims you handle due to policy exclusions or material misrepresentation. Plan to work 50-60 per week until you either quit or achieve competence through sheer repetition. If you take any PTO, expect to come back to an enormous backlog. Policy and protocol are constantly changing and the only notice (if any) we receive as handlers is a Slack message blasted across one of the general channels. Stock options are available for purchase, but handlers don't get paid enough to afford them. You're working for salary and the salary is mediocre.

1.0
Dec 19, 2018

Claims department is a mess

Recommend
CEO approval
Business Outlook

Pros

I can’t think of any pros. A flexible work schedule was promised, but was not given. Pay is below average, benefits are average. Leadership is an embarrassment.

Cons

Immature and extremely unprofessional leadership in all areas of the office. I understand and appreciate a relaxed work environment, but there should be some basic standards to meet if you want to take on the title and role of manager.

Viewing 31 - 33 of 558 Reviews

Glassdoor has 605 Turo reviews submitted anonymously by Turo employees. Read employee reviews and ratings on Glassdoor to decide if Turo is right for you.