Two of the biggest downsides have to do with students who try to game the system.
The first is concerned with students who want us to review their work yet do not participate in the review process. It is as if they are away from the screen expecting tutors to review their work and give them results, or even do the work for them. I have had students tell me to make corrections for them. They assume that is what we are being paid to do. However, that is not our purpose.
Another customer issue involves students who are told to improve their work and immediately request another session with a different tutor without first correcting their work. Students should be aware that we read what previous tutors have commented and are likely to return the papers to them with the same or similar comments that previous tutors have made. Both issues are customer issues rather than management issues.
An important management issue is the Async sessions. When performing asynchronous reviews, the classroom prescripts could be available to insert into the SFF. Currently, the use of prescripts is strictly a chat function. Even using the copy and paste function to insert the prescript into the form would help eliminate the need for a lot of repetitive typing since quite a few students have similar opportunities to improve their work.
