UPS reviews

3.4

55% would recommend to a friend

(36,782 total reviews)
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Carol B. Tomé

36% approve of CEO

42% positive business outlook

UPS has an employee rating of 3.4 out of 5 stars, based on 36,782 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UPS employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

37K reviews
1.0
Sep 25, 2025
Recommend
CEO approval
Business Outlook

Pros

Brand however pricing never accommodate your requests to Win business and they wonder why they’re losing business but they deny everything and claim it’s not profitable.

Cons

Upper management for sure they are running this company to the ground. They are all parasites and do nothing to actually help you at all. They love to check a box just to check a box and they do nothing intentional instead of getting to the root cause of why we’re losing business They do the opposite.

2.0
Mar 26, 2024
Recommend
CEO approval
Business Outlook

Pros

Always Overtime, whether you want it or not. Outdoors. Benefits (if you manage to make union, which is unlikely)

Cons

They don’t care about you in the slightest. No degree requirements attracts a certain quality of coworkers. Overworked. Justified with high pay. If you have any semblance of intellect, you’ll feel undervalued. They exercise control over you with bs policies. For example “SPORH” aka stops per on road hours is a tactic they use to legitimize running you into the ground. You must meet the SPORH average daily to be kept as an employee. Your body will ache, which is why they have such an attractive benefits package since you’ll need it when your body starts breaking down. Glorified slave labor. Takes advantage of people with no socioeconomic mobility. Any self respecting person with any capacity to do anything else should stay away.

2.0
Aug 3, 2023
Recommend
CEO approval
Business Outlook

Pros

I would only work for this company to get a Fortune 500 company under your belt.

Cons

Worked hand-in-hand with a operations and industrial engineering supervisors/managers who regularly expressed sexist, racist, homophobic views freely and without concern of repercussions. Definitely a boys' club. Worked overtime during peak and was never compensated. Poor human resource allocation and training disincentivized management from developing their employees or encouraging advancement. Incredibly poor cross-training, understaffing, and coverage for industrial engineering roles resulting in persistently overworked employees. No formalized industrial engineering methodology (or training on said methodology) applied at the district level. Don't believe district management even knew what industrial engineering really entailed. Ops frequently gassed production numbers and IE management just went along with it. IT systems were years behind standards in other industries. Terrible documentation on all business intelligence platforms. District management had no idea how to leverage technology to reduce workload or improve processes. Entire company appeared to run on Excel spreadsheets from the mid-2000s. At the time, there was about a 15-20 year age gap between management and employees/supervisors. Very few employees in IE between the ages of 30-40, which says a lot about turnover and investment in employees. Underpaid for the stress.

Viewing 94 - 96 of 36,782 Reviews

Glassdoor has 40,986 UPS reviews submitted anonymously by UPS employees. Read employee reviews and ratings on Glassdoor to decide if UPS is right for you.