USI Insurance Services reviews

Low pay, service staff extremely under-valued. “Everyone’s replaceable” is the leadership mantra. Office space in buldings in need of repair and updating (mold, insect infestations). Those capable and uncomplaining are loaded with work of staff they choose not to replace. USI steals earned vacation time and money from people who leave mid-year. Private equity company, growth by acquisition. High fail-rate of new sales people, entire book of business bought unless on Employee Benefits side. Promotions are unheard of, though lateral moves are tolerated. Promises made upon hire by inexperienced HR staff are not true and you’ll be asked “what makes you so special?” when you question it. Not vested in 401k until 5 years of service. (Not uncommon, but there are better companies and plans). Poor IT infrastructure that is not upgraded with acquisitions resulting in slow, unusable systems to accomplish work. All benefits, including 401k are administered by USI to the company’s, not employee’s benefit. i.e. not Fidelity, so investment options are limited.

Most employees will refer to it, me included, as a sweat shop as working long days is almost expected. They talk about investing in their employees but it is far from the truth. Raises are a joke (1% to 1.5%) and bonuses are at the very bottom in the industry (3 to 5%). Roles are not defined. Accounting is a nightmare. The office I worked on for USI was horrible. Very toxic environment. Favoritism is so obvious that is demoralizing and people are there for a paycheck. There is no management so it feels like a free for all place. Bad attitudes are not addressed.