UST reviews

3.8

77% would recommend to a friend

(9,581 total reviews)
avatar

Krishna Sudheendra

86% approve of CEO

74% positive business outlook

UST has an employee rating of 3.8 out of 5 stars, based on 9,581 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UST employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

10K reviews
1.0
Jan 20, 2015

Not worth it.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It is a flat organization. You have the ability to speak to different managers and executives very easily.

Cons

They promise you quite a bit in the interview and lure you in with a high salary. However as soon as you begin everything can change - including your title and duties. I was hired on as a Project Manager and spent nearly every day scheduling meetings. There is very poor communication between team members. My manager was never available to speak to. There is also no training program by the company and little to no training is provided by management. There is excessive overtime and you are expected to be on call at all times. Lastly, it is a very male dominated company with an Indian mentality. Women are not given respect in meetings and given very few opportunities to advance.

1.0
Jun 25, 2012

A 2 year company

Recommend
CEO approval
Business Outlook

Pros

Work culture if you are in a good group

Cons

Very very less salary compared to competitors, no career growth, lots of politics and no salary hike. Company has grown big but the employees are not.

2.0
Aug 4, 2025
Recommend
CEO approval
Business Outlook

Pros

The organization appears to be trying to put the products and services on the right track to mothball nonprofitable customers and older technology stacks in favor of modernization. They were making inroads to consolidate the 3 lines of business with varying maturity of technology and services (UST HP, Advalent, Advantasure.) That integration & balance of old tech vs new tech should be talking points in the interview process.

Cons

The organization leveraged UST Global's workforce, particularly in India and other offshore locations, to reduce costs through a managed service provider model. There appeared to be a systematic approach of having US-based employees transfer knowledge and train offshore replacements. Leadership messaging suggested they wanted to retain strategic thinkers domestically while having offshore personnel handle operational tasks. Different employment policies existed for UST Global employees versus subsidiary staff. UST HP employees faced immediate termination upon layoff, while parent company employees received transition periods and internal job placement assistance before eventual separation if no position was found. The workplace dynamics were complex, involving various employee categories with different motivations and constraints - long-term domestic employees who had built systems and products, visa-dependent workers facing relocation pressures, and offshore personnel measured against metrics that sometimes encouraged task deflection. Navigating relationships with leaders across different locations who appeared focused on expanding their organizational influence was an ongoing challenge. Despite having a significant workforce from India, the organization's treatment of Indian employees working in US offices was notably poor.

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UST Response
8mo
Thank you for your thoughtful feedback. We are glad you recognized our ongoing efforts to modernize our tech stack and consolidate our business lines. Balancing legacy systems with new solutions is complex, and we agree it is an important topic to surface during the interview process. We are committed to transparency throughout this transition. Our global workforce strategy is designed to leverage talent effectively while retaining key roles domestically. We also remain focused on ensuring fair and respectful treatment for all employees, regardless of location or employment status, and regularly review our policies to improve equity and support. If you have further concerns, we encourage you to reach out to hr@ust.com and we will schedule some time for a discussion
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