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      UScellular

      Engaged Employer

      UScellular Customer Service Representative CSR reviews

      3.3

      80% would recommend to a friend

      (8 total reviews)
      avatar

      Laurent C. Therivel

      92% approve of CEO

      Ratings by demographic groups

      Reviews by job title

      8 reviews
      4.0
      Jul 5, 2023

      Solid Benefits, Frustrating Job

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good Company, company culture. Management was generally pleasant to work with. Good benefits for the role, solid quarterly bonus structure.

      Cons

      Mostly the job itself. When calls were flooding in it could be frustrating. Especially when you consider most people aren't calling customer service to leave a compliment.

      2.0
      Sep 5, 2022

      What one would expect in a call center

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nice Coworkers, early daytime shifts

      Cons

      Micromanaged to oblivion and training was lackluster. Company culture was bizarre, it was definitely frowned upon if you worked to live and didn't buy into the cult like worship of the company. Poor communication throughout.

      3.0
      Feb 16, 2022

      Fun place to work

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fun place to work 1 breaks lots of help with managers and team meetings

      Cons

      No work life balance couldn’t get off for my sick child appt had to quit he was premature

      Viewing 4 - 6 of 8 Reviews
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