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      UScellular

      Engaged Employer

      UScellular reviews

      4.2

      75% would recommend to a friend

      (2,467 total reviews)
      avatar

      Laurent C. Therivel

      74% approve of CEO

      29% positive business outlook

      Ratings by category

      4.6

      Diversity & inclusion

      4.4

      Culture & values

      4.3

      Compensation and benefits

      4.1

      Work/Life balance

      3.9

      Senior management

      3.8

      Career opportunities

      UScellular has an employee rating of 4.2 out of 5 stars, based on 2,467 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The UScellular employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      1.0
      Aug 16, 2020

      The absolute worse place to work

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pay is good but not worth it after you work unpaid overtime

      Cons

      Management is a joke, they have no idea what they are doing.

      2.0
      Aug 13, 2020

      It’s a job

      Customer service coach
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people. These are some of the best individuals you can find. It’s like a family. The culture (when it’s not like a cult) is also fun and engaging.

      Cons

      This company likes to think they care for the representatives but they don’t. They care about the customer no matter how wrong, inept or rude the customer can be. Representatives are based off a survey they get and it’s not a true picture of how that representative did because the customer can blame one person for a previous experience. They also expect their call center leaders to do everything and be happy about it. Lastly, the move to work from home during covid was slow and very disorganized. Even now, people who are forced to work in center don’t adhere to social distancing and mask guidelines.

      2.0
      Apr 21, 2020

      Ok company

      Product manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some nice people and co workers there

      Cons

      Not interesting work, most people seem to depend on tenure for promotions, culture of not taking accountability

      Viewing 115 - 117 of 2,467 Reviews
      Related searches: UScellular jobs | UScellular salaries | UScellular benefits | UScellular interviews
      ReviewsUScellular reviews

      Glassdoor has 2,542 UScellular reviews submitted anonymously by UScellular employees. Read employee reviews and ratings on Glassdoor to decide if UScellular is right for you.