While the structure may be ideal...the consistency is not. I had many great managers and several others that were just plain terrible. Sometimes we all wondered how several were even given the positions they were in? I noticed that the best managers were those promoted from within.
Pay differs tremendously between locations. While this is true for almost any commissioned sales position out there, the company attempted to balance things out without success. Stores within miles of each other would see huge differences in traffic and overall employee compensation. I worked for a busy location so I was well compensated, but I felt sorry for those who were in the "dead" locations. The company lost a lot of talented people at some slower locations due to lack of business/commission. Some would barely make more than the $9-$11 standard hourly while others at the busier locations made $25/hr+.
U.S Cellular was always a step behind in technology/products compared to other wireless carriers. This has hurt the company tremendously as I am sure they realize. They have just recently attempted to catch up in recent years but still aren't where they need to be to be competitive. I believe this issue caused the closure of markets. It is hard to compete when you don't offer the newest technology available...no matter what anyone says. From a consumer standpoint people are attracted to the newest/best products available and will sacrifice service/etc to get those things.
