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      UScellular

      Engaged Employer

      UScellular reviews

      4.2

      76% would recommend to a friend

      (2,467 total reviews)
      avatar

      Laurent C. Therivel

      74% approve of CEO

      29% positive business outlook

      Ratings by category

      4.6

      Diversity & inclusion

      4.4

      Culture & values

      4.3

      Compensation and benefits

      4.1

      Work/Life balance

      3.9

      Senior management

      3.8

      Career opportunities

      UScellular has an employee rating of 4.2 out of 5 stars, based on 2,467 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The UScellular employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      5.0
      Apr 17, 2015

      Business Customer Service

      Business customer support
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great pay, incredible benefits, 401k, health insurance, a lot of vacation time. The people I work with are intelligent and fun to be around. They value diversity and want you to move up in the company. Optional overtime. Great corporate culture. Charity and volunteer work. Upper management is involved with their employees, they get to know us by name.

      Cons

      There were issues when we first got our new billing system but its so much better now.

      5.0
      Apr 16, 2015

      Great Company

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great culture and environment. Empowered to do your job

      Cons

      The pay is not competitive with other carriers.

      2.0
      Apr 8, 2015

      Highs and lows

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits were great and a cool industry to work in.

      Cons

      Came on board and had a great experience and the culture was great. Over time, it eventually began to shift with changing leadership and just less of a vision and focus on what previous CEO Jack Rooney had built. He left a lasting impression on the company but unfortunately didn't last long enough. It was a get the work done mentality with little room to build strong relationships or a positive environment. Top down just didn't keep up the emphasis on their employees and it shows as more and more left after each month. All this culminates to the continuous downward spiral of the organization. This lack of vision shows in their lack of concern for their customers. Big issues caused a lot of churn over the last couple years and did little internally to stop the bleeding and really understanding or caring for what the customer was actually going through.

      Viewing 2122 - 2124 of 2,467 Reviews
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      Glassdoor has 2,542 UScellular reviews submitted anonymously by UScellular employees. Read employee reviews and ratings on Glassdoor to decide if UScellular is right for you.