Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      UScellular

      Engaged Employer

      UScellular reviews

      4.2

      75% would recommend to a friend

      (2,467 total reviews)
      avatar

      Laurent C. Therivel

      74% approve of CEO

      29% positive business outlook

      Ratings by demographic groups

      UScellular has an employee rating of 4.2 out of 5 stars, based on 2,467 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The UScellular employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Reviews by job title

      2K reviews
      2.0
      Aug 7, 2013

      Look elsewhere

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      easy job. you get really close to your co-workers if you want to.

      Cons

      They say there is open communication, but they fired one guy at a nearby store because he spoke his mind. THERE IS NO OPEN COMMUNCATION, you open up about you feel about whatever and they will fire you. They change policies every month it seems, andtheyroll out new requirements for customers every month. Upper management (Executive level) roll out whatever comes to their mind that day and while the people in customer-facing roles deal with the push back and complaints. The commission structure changes 3 times while I was there. Its just chaos all the time and no one seems to care what happens to you as an employee.

      3.0
      Aug 6, 2013

      A mixed bag

      Retail wireless consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      The money is great. If you are a "paper chaser" and self motivated, you will find success here.

      Cons

      Micromanagement...so much of it. At one point we were required to photocopy our records of customer interactions and hand them in like school children. And questioning these kinds of procedures leads to disciplinary action. In a word, management is ineffective. Most of them seem to be inexperienced managers. Those who aren't are few and far between. The feedback model at US Cellular is an immediate one. For ex, you go through a customer interaction and right after it happens, you get feedback on it. Don't bother asking for clarification on these sessions.

      Viewing 2134 - 2136 of 2,467 Reviews
      Related searches: UScellular jobs | UScellular salaries | UScellular benefits | UScellular interviews
      ReviewsUScellular reviews

      Glassdoor has 2,542 UScellular reviews submitted anonymously by UScellular employees. Read employee reviews and ratings on Glassdoor to decide if UScellular is right for you.