UScellular reviews

4.2

75% would recommend to a friend

(2,467 total reviews)
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Laurent C. Therivel

74% approve of CEO

30% positive business outlook

UScellular has an employee rating of 4.2 out of 5 stars, based on 2,467 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The UScellular employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

2K reviews
3.0
May 28, 2011
Recommend
CEO approval
Business Outlook

Pros

Benefits are good, pay is not bad compared to other centers.

Cons

Weekly DS sessions are torture. Very stressful way to get evaluated. I stress out every time its my turn, as most people do. Looking for a way out! There has got to be a better way to do this. Some of my co-workers think it is a Cult culture.

4.0
May 23, 2011
Recommend
CEO approval
Business Outlook

Pros

The best place to gain experience doing a number of things if you are prepared to open up your life and "drink the koolaid". Pretty good benefits and as a rep if you show up and handle the calls like you care then you will be successful.

Cons

downside is company making some major changes and they need to listen to their sales people on the front line. Stop treating your middle managers, coaches like they are dispensable. Once you move from being a rep you are not allowed to make a mistake.

2.0
May 20, 2011

Middle Management is the problem...

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

1) The "image" of a caring company that is focused on people. 2) Decent benefits 3) Decent Salary 4) Customers seem to like the company 5) Once a year, your "Opinion" is valued (Culture Survey)

Cons

1) Managers are hired based not on ability but on how much they are "liked" or who they know. 2) Managers spend a ridiculous amount of time in meeting/calls and have little clue on what goes on in their functional areas. 3) All associates should be treated with high regard, not just the front line associates in Care Center. 4) Intelligence and ability is a liability, ESPECIALLY for minorities. 5) Under representation of minorities in leadership. 6) If you are not a "yes" person, then your career is over! 7) Kissing butt is more valuable than actual ability. 8) The concept of The Dynamic Organization is used as a weapon to threaten people with. "You're not a good fit for the D.O."

Viewing 2383 - 2385 of 2,467 Reviews

Glassdoor has 2,542 UScellular reviews submitted anonymously by UScellular employees. Read employee reviews and ratings on Glassdoor to decide if UScellular is right for you.