UScellular reviews

4.2

76% would recommend to a friend

(2,467 total reviews)
avatar

Laurent C. Therivel

74% approve of CEO

29% positive business outlook

UScellular has an employee rating of 4.2 out of 5 stars, based on 2,467 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The UScellular employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

2K reviews
3.0
Aug 6, 2021

Dont be deceived

Recommend
CEO approval
Business Outlook

Pros

Culture is good and some of the people there are amazing. Good growth opportunities and the pay is somewhat competitive. Overall the experience was a good one because of what I learned and the growth I was able to attain.

Cons

Work-life balance is bad. Churn rate for employees is dismal. The company has let go of hundreds of employees (and a call center) with no intent to rehire. It felt as if the company was getting ready to sell. Upper management puts unrealistic expectations on middle management and it rolls down hill. Lots of koolaide drinking in regards to culture but not everyone buys into it.

3.0
Jul 9, 2021
Recommend
CEO approval
Business Outlook

Pros

Strong Diversity and Inclusion focus Good focus on Work Life balance Good customer focus and overall marketing strategy

Cons

Weird political culture Quick to turn on employees as leadership changes happen Very limited job opportunities

3.0
Jun 25, 2021

Extreme Time Tracking and Voice Analysis

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Worked hard to prevent spread during covid lockdowns.

Cons

Your time is tracked to the minute for adherence, and your voice is analyzed to make sure you are speaking in a pleasant way to the customer. This means extra pep always regardless of customer mood, which can annoy them if they are pissed and you are chipper.

Viewing 289 - 291 of 2,467 Reviews

Glassdoor has 2,542 UScellular reviews submitted anonymously by UScellular employees. Read employee reviews and ratings on Glassdoor to decide if UScellular is right for you.