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      Uber

      Engaged Employer

      Uber reviews

      3.7

      65% would recommend to a friend

      (16,260 total reviews)
      avatar

      Dara Khosrowshahi

      70% approve of CEO

      53% positive business outlook

      Ratings by category

      3.8

      Diversity & inclusion

      3.4

      Compensation and benefits

      3.3

      Culture & values

      3.3

      Work/Life balance

      3.1

      Career opportunities

      3.0

      Senior management

      Uber has an employee rating of 3.7 out of 5 stars, based on 16,260 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Uber employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      16K reviews
      1.0
      May 13, 2016

      Not a very welcoming environment

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I was working as Partner Support Representative for a few months, I decided not to extend my contract, however, I loved working with the drivers and supporting them with on-boarding. Their stories and what the job means to them, was very inspiring and gave meaning to what I was doing.

      Cons

      As a white girl, I never thought about diversity before UBER, however, at this job it was impossible to ignore the lack of it. - Majority of drivers were from a diverse range of minority groups that you can find in NYC, that's expected, anyone that understand the driver landscape in NYC will know this. However, the entire office in Manhattan is white. This created a very strange dynamic, in a already tense environment. - Many of the drivers had limited english, insecure about their technology knowledge and some would have preferred to not join UBER, but felt they were forced because of UBER's take over of the market. The demographics in the office intensified all of the factors mentioned above. - The managers seem to think, that successful driver retention is based on how much money the drivers can make, however, after spending so much time with them, I realized the majority of them also care as much about belonging to something. - Many of the drivers also explicitly expressed discomfort with the demographics of the office, we have to remember that the industry was very much controlled by a diverse group of immigrants prior to UBER, so for the drivers to enter a driver support center that is all white, was uncomfortable and makes no business sense. One driver even once told me "I'm good enough to drive for you, but you probably wouldn't hire my son who is a college graduate and grew up in NYC as an American, I can tell by the people here".

      avatar
      Uber Response
      10y
      Thank you for being so candid and thoughtful in your review of your experience while at Uber in NYC. It's unfortunate that someone as passionate about supporting the diverse driver partner community has decided to move on. We couldn't agree more that our workforce should reflect the diversity within the cities in which we operate! Building an inclusive and diverse employee population is a priority for Uber, which employs over 6,000 people in 68 countries and we are working on a number of initiatives and resources to continue making this an important part of our company. We want to encourage our employees to share the kinds of great ideas that you’ve shared here. Uber is a place that is always evolving and improving and actively seeks out the best ideas! If you're willing, please don't hesitate to reach out to me 1x1 to talk further. I'd love to dig in deeper on your ideas around how to better support our partners and the communities in which we work. I’d also be happy to set up time with the Partner Support Center leader so she can hear your feedback. Best, Andrew -Alevy@uber.com
      5.0
      Dec 6, 2014

      Working at Uber has been like nothing I've ever experienced

      Senior software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      I like to say working at Uber is great because of the four Ps. P - Product P - People P - Process P - Problems Product: Our product is something that I use every single day. I've worked at various companies in both the B2B and B2C sector and I've never cared about a product as much as I do Uber. Getting around a city (both where I live and where I travel) was always a pain before Uber. Now when I leave my house I don't have to worry about how I'm going to get there because the answer is Uber. People: The people that I work with are amazing. They come from all walks of life and each person has a different background . People here have individually accomplished so much and have worked so many places in their past that there is always something to learn. Scaling AWS at Amazon, building the infrastructure of Yelp, and building Amazon's product in the early days are just a few of the amazing accomplishments that my co-workers have achieved. Process: Get stuff done and Uber will provide you the tools and resources to do that. Need a vacation? Take one. Need a light at your desk? Here's one. Want to work across the country at one of our offices? Go. Want to work from home in the mornings? Do it. What matters is that you get stuff done.

      Cons

      Uber moves fast and we have to because we live and work in an ever changing world of regulation, culture, supply, demand, and on and on. Working at Uber isn't for everyone. Everyone at Uber is dedicated to the company and each person does what it takes to make Uber a success. Does that mean you work till midnight every night or the weekends? Sometimes. Is that a weekly thing? No, it's rare but it will happen. Does that mean you'll get woken up at 3AM to take care of a critical issue that's happening during the day across the world? Sometimes. Is that a daily thing? No, it's rare but it will happen. But to me, none of it matters because Uber is a company, product, and vision that I care about and am dedicated to.

      3.0
      Sep 15, 2017

      An incredibly talented staff with way too much to do

      Software engineer ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      As an engineer at Uber, you're presented with a unique opportunity to have a very high impact-to-unit-work, and to release products that go live instantly worldwide. The IC-level talent is phenomenal; you're working with bright engineers, designers, and data scientists who all have incredible drive and talent. It's a great place to grow and learn. This has been Uber's biggest value prop to technical members of staff to date, and it still holds true. You have the opportunity to work on world-class platforms and build product experiences from scratch, which is cool no matter how you slice it. Despite Uber's public woes, there's clearly an earnest effort by executive leadership to solve the company's cultural problems. Liane Hornsey has led a mighty effort to systematically address the many, many accumulated issues that Uber has accrued. Dara seems right-headed as well, and seems keen on addressing his (very accurate, I believe) read on the company's problems. The catered food is free and pretty great. There are some down days in quality, but anyone who says the food sucks is probably just accustomed to the likes of Google or Facebook's excellent free fare.

      Cons

      Managers who are supportive, proactive, and empathetic are unfortunately the exception, not the rule. I imagine some of this stems from scope problems (most managers simply have too many direct reports; my first had something near 20), but if you talk with engineers, there are a scant few who don't have a story about how their manager really let them down during a promotion cycle, review cycle, or project in a manner that was obscurantist at best or callous at worst. Teams often try to parallelize the product development cycle. This has repeatedly been the source of a lot of stress and thrashing on important projects. Engineers will be asked to work in parallel with product and design contributors, meaning that as the product design changes, engineers will need to follow along. It's often unclear when and how a design will change, or even whether it will change again; there's just not a good communication pipeline or standardized workflow on a number of teams. If you're an engineer, there's an immense onus placed on you to drive the success of your projects. Engineers are the last filter between a product's idea and its implementation, and so the responsibility falls on them to account for not only product edge cases, but gaps in design documentation (which is never formalized, and usually just a set of slides that requires a follow-up meeting or three to clarify), and team workflow. In short, the culture is that if anything gets in your way, if there's any blocker you hit, if anything at all is unclear, that is YOUR sole responsibility to surmount. This creates a lot of stress, because it is at odds with being thorough in an environment where productivity and throughput are first-class engineering values.

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