Is UniFirst a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at UniFirst have rated their employer with 2.9 out of 5 stars in 51 Glassdoor reviews. This is a lower than average score with the overall rating of UniFirst employees being 3.6 out of 5 stars. Search open Customer Service Representative Jobs at UniFirst now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at UniFirst .

Does UniFirst pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at UniFirst with 2.7 out of 5 stars based on 51 anonymously submitted employee reviews. This is 20% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at UniFirst.

How happy are Customer Service Representative professionals working at UniFirst?

50% of Customer Service Representative employees at UniFirst would recommend their employer to a friend. This rating has increased by 3% in the past 12 months. Customer Service Representative professionals have also rated UniFirst with a 3.1 rating for work-life-balance, 3.6 rating for diversity and inclusion, 3.3 rating for culture and values and 2.7 rating for career opportunities.

What are the top reviewed jobs at UniFirst?

Outside Sales Representative (467) , Sales Representative (316) , Sales Manager (126) , Route Sales Representative (93) , RSR Route Sales Representative (77) , Sales Consultant (60) , Customer Service Representative (52) , Sales (51) , Route Service Representative (33) , District Service Manager (29) , Manager (26) , Branch Manager (24) , Senior Sales Consultant (24) , Route Service Manager (19) , Sales Associate (19)

What are the pros of working at UniFirst according to real employee reviews?

"Great training...if you are looking for a true pound the pavement type of job and earning your battle scars." ((in 188 reviews)); "Good benefits and 401k." ((in 162 reviews)); "Good pay and atmosphere hard work but you can make a career getting the right route" ((in 137 reviews)); "Great people to work with and have lost of analyst role that you can explore internally." ((in 127 reviews)); "Great Culture and very supportive" ((in 88 reviews))

What are the cons of working at UniFirst according to real employee reviews?

"Poor management and unrealistic expectations." ((in 145 reviews)); "Long hours in the service department but I guess that's why e make the big bucks." ((in 97 reviews)); "Upper management does not care about sales reps." ((in 38 reviews)); "Hard on the body, not enough staff,unorganized management very long hours." ((in 30 reviews)); "high egos and favoritism is loud at a certain Texas location." ((in 14 reviews))

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UniFirst

UniFirst Customer Service Representative reviews

2.9

50% would recommend to a friend

(51 total reviews)

Steven S. Sintros

34% approve of CEO

20% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.3

Culture & values

3.1

Work/Life balance

2.9

Senior management

2.7

Compensation and benefits

2.7

Career opportunities

Customer Service Representative employees have rated UniFirst with 2.9 out of 5 stars, based on 51 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. UniFirst is rated in line with the average (within 1 standard deviation) by Customer Service Representative professionals compared to other employers within the Personal Consumer Services industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

51 reviews

5.0

May 13, 2025

Best Company to Work For.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good hours Positive Team Family oriented Extensive training I have a great work - home life balance. The people I work with I couldn’t imagine going anywhere else. They are just like family. Working for this company hands down has been my best experience in a work place

Cons

Our parking lot is a little too small.

UniFirst Response

We appreciate your time in writing a review and all your hard work. Thanks for sharing your feedback!

5.0

May 12, 2025

Best Place to Work!!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

I love working at Unifirst. The people are amazing, and they take care of you here. There are plenty of opportunities to grow and to learn how to do different things!

Cons

I have no cons, it really is a great place to work.

UniFirst Response

Thank you for sharing your experience, we are so happy to hear you are thriving at UniFirst!

3.0

May 10, 2025

only if you REALLY need a job

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

-co-workers were nice -never short on work since someone was always calling in

Cons

-no over time -5 days, 9-10 hours

UniFirst Response

Your feedback is appreciated. Thank you for taking the time to provide your comments.

Viewing 7 - 9 of 51 Reviews

Jobs at UniFirst

Customer Service Representative - UniFirst

Customer Service Representative - UniFirst

Customer Service Representative - UniFirst

Customer Service Representative - UniFirst

Customer Service Representative - UniFirst

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only if you REALLY need a job

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