Is UniFirst a good company to work for?

UniFirst has an overall rating of 3.6 out of 5, based on over 2,590 reviews left anonymously by employees. This rating has been stable over the past 12 months. 62% of employees would recommend working at UniFirst to a friend and 55% have a positive outlook for the business. The best reviews about UniFirst have been left by employees working as General Manager , Branch Manager and Office Administrator .

Does UniFirst pay their employees well?

According to anonymously submitted Glassdoor reviews, UniFirst employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at UniFirst. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at UniFirst?

62% of UniFirst employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated UniFirst 3.7 out of 5 for work life balance, 3.6 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at UniFirst?

Outside Sales Representative (465) , Sales Representative (316) , Sales Manager (126) , Route Sales Representative (93) , RSR Route Sales Representative (77) , Sales Consultant (60) , Customer Service Representative (51) , Sales (51) , Route Service Representative (33) , District Service Manager (29) , Manager (26) , Branch Manager (24) , Senior Sales Consultant (24) , Route Service Manager (19) , Sales Associate (19)

What are the pros of working at UniFirst according to real employee reviews?

"Training was great and good for anyone starting out at the entry level." ((in 186 reviews)); "Good benefits and 401k." ((in 150 reviews)); "Good pay and atmosphere hard work but you can make a career getting the right route" ((in 137 reviews)); "The people are great and very helpful in terms of training." ((in 122 reviews)); "Great Culture and very supportive" ((in 87 reviews))

What are the cons of working at UniFirst according to real employee reviews?

"Poor management and unrealistic expectations." ((in 141 reviews)); "Long hours in the service department but I guess that's why e make the big bucks." ((in 90 reviews)); "Managers don’t hold drivers account for stinking at their jobs AKA not taking customers the right stuff or not taking them enough." ((in 46 reviews)); "Upper management does not care about sales reps." ((in 36 reviews)); "Hard on the body, not enough staff,unorganized management very long hours." ((in 30 reviews))

What are employees saying about UniFirst layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about UniFirst layoffs and their outlook for job security at UniFirst in 2026.

What are the top reviewed UniFirst locations?

Wilmington , Atlanta , Louisville , Houston , San Antonio , Boston , Nashua , Indianapolis , Pittsburgh , New Kensington , Nashville , Birmingham , Tampa , Cleveland , Charlotte , Austin , Pontiac , Los Angeles , Memphis , Fort Wayne , Denver , Owensboro , Chattanooga , Salt Lake City , Richmond , Oklahoma City , Dallas , Stratford , New York , Fort Worth

UniFirst reviews

3.6

62% would recommend to a friend

(2,542 total reviews)

Steven S. Sintros

70% approve of CEO

55% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,542 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

UniFirst has an employee rating of 3.6 out of 5 stars, based on 2,542 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UniFirst employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.4 stars).

Reviews by job title

3K reviews

2.0

Feb 25, 2026

Comedically embarassing

Outside sales representative

Recommend

CEO approval

Business Outlook

Pros

They are better than the competition in a lot of ways. You get a $50.00 voucher for Thanksgiving groceries every year. Very little micromanagement . You get a lot of free time to improve your skills. If you get a sales manager who cares they will help you be the best . Sometimes they do a great job and customers are very happy. Great group meetings that really fire people up. Branch manager is amazing . Regional sales director is amazing.

Cons

You'll be embarrassed when every other account you sell has an issue on the first day of installation. What they teach you in training sounds amazing, but often what your customers get is comedically bad. Like it was scripted for a movie about a company that is so bad that its funny how unbelievable it is . When you sell an account , you'll sometimes be given an update as to when it will be installed. But most of the time you are left in the dark, and so is your customer. Management emphasizes your numbers over and over but doesn't work to make you better . Management belittles sales reps in front of others. Big emphasis on selling , but when you have a question that you need to move a sale along, they tell you to wait and don't get back to you. Processes change and no one tells you, causing you to have to redo work. You will work have to work at least 12 hours every day if you want to be successful.

UniFirst Response

4mo

Thank you for taking the time to write a review. We're disappointed to hear about your experience while working at UniFirst. UniFirst takes this feedback seriously. If you would like to discuss further, we encourage you to contact Employee Relations at hremployeerelations@unifirst.com or via the online portal where you can anonymously communicate any concerns. This portal can be accessed at UniFirst.ethicspoint.com.

1.0

Feb 20, 2026

High stress miserable job

Route service representative

Recommend

CEO approval

Business Outlook

Pros

Running your route on your own

Cons

Unpredictable hours. You start at 3:30 and get off whenever you’re done for the day which is different every single day. Impossible to plan your life when you have no idea when you will be off of work. 60 hour weeks with no overtime pay Constant calls from management while you're out on your route or when you’re already home telling you that you need to make extra stops. No paid time off or vacations as it is extremely frowned upon to take a day off even when you’re sick so guys are regularly coming into work while sick. Terrible management that does not care about you and just sees you as a number

UniFirst Response

4mo

Thank you for taking the time to write a review. UniFirst strives to consistently conduct business in an honest, ethical, and fair manner. We also encourage all employees at all levels to bring any related concerns to the attention of the Human Resources office for further review. UniFirst’s corporate Human Resources Department can be reached by calling (800) 347-7888.

3.0

Feb 19, 2026

Relaxed company

Territory manager

Recommend

CEO approval

Business Outlook

Pros

Doesn’t micromanage, great work/life balance

Cons

Promotion is nonexistent. Doesn’t allow you to speak up on issues.

UniFirst Response

4mo

We are disappointed to hear that your experience with us fell short of your expectations. Thank you for taking the time to write a review and sharing your feedback with us!

Viewing 49 - 51 of 2,542 Reviews

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