Pros
The free flights benefits (space available) is great, although it is getting harder to non-rev. It is fun to check passengers in for their flights and get them to their destinations on time. You get to know many of the premier frequent flyers on a first name basis. It is rewarding to also help people salvage their vacation plans when flights ate delayed or cancelled. Job is quite varied between counter and ramp work.
Cons
Poor wages. After 11 years had to take a $3/hr pay cut. Capped out at just a little over minimum wage! The company also keeps cutting available man hours while increasing our flight loads. So we have to keep doing more and more with less people, to the point of sometimes compromising safety. DGS employees usually have to do much more than mainline employees, but with much less pay and benefits.