United Rentals reviews

4.1

85% would recommend to a friend

(2,447 total reviews)
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Matthew Flannery

93% approve of CEO

79% positive business outlook

United Rentals has an employee rating of 4.1 out of 5 stars, based on 2,447 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The United Rentals employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Reviews by job title

2K reviews
2.0
Jul 24, 2014

Certain locations need new management and employees

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Offer good pay with the option for overtime. Decent hours allows for a good work to life balance

Cons

Lack of training in certain stores for new employees. Several people with attitudes and some long term employees are very sneaky. I had thought I was in High School while working there.

2.0
Jul 16, 2014

Too big to fail.

Recommend
CEO approval
Business Outlook

Pros

URI offers competitive wages, and a good benefits package. The company's large size offers a reasonable amount of job security.

Cons

URI's approach to business in the last three years has been to streamline, increase efficiency, and sell image - to Wall Street. All of these are great, unless done at the expense of quality of service. United has worked hard to differentiate itself from the competition, charging a higher rate for a better product. Unfortunately, they are still demanding a higher rate, but are now offering a substandard product. What was once a relationship-based business relying on repeat customers, is now transactional - we don't care if we upset a customer, there's another one around the corner.

Viewing 2284 - 2286 of 2,447 Reviews

Glassdoor has 2,551 United Rentals reviews submitted anonymously by United Rentals employees. Read employee reviews and ratings on Glassdoor to decide if United Rentals is right for you.