UnitedHealth Group reviews

UHG is a large company, it does not value its employees nor take the time to really develop managers so that at least front-line employees would have engagement. Communications are poor and often very cold and business like, many employees do not even know what the CEO looks like.

Although United offers a great deal of internal mobility, their pay scale seems incomprehensibly rigid. Most of the people I know that have been there for any length of time have left at one time or another and come back. Once you've worked someplace else for a few months, the company seems to have no problem with hiring you back at a 25% premium to your previous salary, but once you're in it's almost inevitably 3-5% regardless of how your skill set has evolved. The other major failing I see is common to most insurance companies, abysmal customer service. Management constantly pays lip service to the idea of good customer service, but I have never seen it as anything more than lip service. Because of the size of the company, there is endless transfering of people from one place to another, and customer service positions seem to be chronically understaffed and/or trained.