Universal Fidelity reviews

Thank you for your comment. Yes UFLP has an escalation process and policy due to by governed by federal and state regulations. We take laws very seriously, as there are consequences to businesses and even collectors for not complying. Due to this policy, yes bonuses can be docked for compliance items. UFLP uses the share drive for documents, polices, and procedures, as well as the messaging in the operating system to give updates, as well as an annual re-training and testing. The manager has always had an open-door policy to answer questions or concerns. The company also holds monthly meetings with the team to discuss updates, changes, and recognize achievements.