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Universal Studios

Part of NBCUniversal

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Universal Studios reviews

3.8

75% would recommend to a friend

(2,042 total reviews)
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Thomas L. Williams

68% approve of CEO

58% positive business outlook

Universal Studios has an employee rating of 3.8 out of 5 stars, based on 2,042 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Universal Studios employee rating is in line with the average (within 1 standard deviation) for employers within the Media & Communication industry (3.7 stars).

Reviews by job title

2K reviews
5.0
Jul 11, 2017
Recommend
CEO approval
Business Outlook

Pros

I had the intentions of landing a job in the Wizarding World (which I thankfully did) and it's been worth it. It's such an incredible feeling to interact with guests in a way that you both can contribute. Making a person's day by pairing them with wands, or even saying silly potter related things after they've made a purchase. It's a blast to work at, if you're a potter head, that is. I've taken up shifts in the regular park as well and it's the same thrill. I've worked at another theme park prior, and I didn't really feel like I could be myself there. Here, it's different. There's just so many ways that you can open up to guests and have them open up to you because you'd be working somewhere where you have limitless conversational topics. Discuss your favorite universal movie, favorite attraction, favorite anything. You just see so many people from all around the world that it's a tossed salad and very fun to dive into. They really do listen to employee satisfaction. For instance, when it gets really hot, they give their employees free water. The leads are great. Managers are incredible. Hospitality level is fantastic. I'm enjoying it so far. The employee benefits at city walk are pretty great too. Especially those movie ticket deals. Great save!

Cons

You will get many international guests who may or may not speak English. Either they know some, or very little. It gets a little difficult trying to communicate with them at first, especially if no one in your venue speaks their language. You'll find your way around it through practice. Still, it's a timely process and sometimes, the guest(s) may walk away from you because proper communication may not be achieved. That's about as much of a con that I personally can think of at the moment. That, and the fact that if you work in the Wizarding World, you're not allowed say you know who's name and you're not allowed to be a death eater.

3.0
May 26, 2017

Sales Associate

Recommend
CEO approval
Business Outlook

Pros

Great perks; early access to rides and events, free tickets, discounts, etc. Fast paced, fun environment Always something new going on Opportunity for advancement, if you're a hard worker they will notice and train you for higher positions.

Cons

Inconsistent hours During the first couple months, you basically have to be "on-call" in order to get any shifts. Set hours are based off seniority, so you'll only get one or two scheduled shifts.

Viewing 139 - 141 of 2,042 Reviews

Glassdoor has 2,269 Universal Studios reviews submitted anonymously by Universal Studios employees. Read employee reviews and ratings on Glassdoor to decide if Universal Studios is right for you.