Is Universal Studios a good company to work for?

Universal Studios has an overall rating of 3.8 out of 5, based on over 2,269 reviews left anonymously by employees. This rating has increased by 3% over the last 12 months. 72% of employees would recommend working at Universal Studios to a friend and 55% have a positive outlook for the business. The best reviews about Universal Studios have been left by employees working as Ride Attendant , Bartender and Barista .

Does Universal Studios pay their employees well?

According to anonymously submitted Glassdoor reviews, Universal Studios employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Universal Studios. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Universal Studios?

72% of Universal Studios employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Universal Studios 3.6 out of 5 for work life balance, 3.8 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Universal Studios?

Attractions Attendant (92) , Ride Operator (88) , Cashier (41) , Retail Sales Associate (38) , Sales Associate (38) , Food Stand Attendant (30) , Security Officer (21) , Lifeguard (18) , Bartender (17) , Line Cook (16) , Ride Attendant (16) , Server (15) , Sales Associate/Cashier (14) , Food Service Worker (13) , Food and Beverage (13)

What are the pros of working at Universal Studios according to real employee reviews?

"Great benefits and a fair amount of advancement opportunity" ((in 181 reviews)); "The people are great and it's very happy to work in a theme park." ((in 118 reviews)); "fun, great coworkers, learn customer service and how to work independently, chances to move up the ladder" ((in 73 reviews)); "free tickets and admission to park" ((in 56 reviews)); "Fun work environment and co workers" ((in 32 reviews))

What are the cons of working at Universal Studios according to real employee reviews?

"Bad management and HR doesn't do a lot to help you out." ((in 119 reviews)); "Hours were long and sometimes unpredictable." ((in 96 reviews)); "Too much favoritism" ((in 53 reviews)); "The managers have no clue what they are doing." ((in 46 reviews)); "Low salary compared to high work hours (average 60 hours per week)" ((in 15 reviews))

What are employees saying about Universal Studios layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Universal Studios layoffs and their outlook for job security at Universal Studios in 2026.

What are the top reviewed Universal Studios locations?

Orlando , Universal City , Los Angeles , Hollywood , Studio City , Universal Cty , North Hollywood , Hollywood, Los Angeles , New York , West Hollywood , Burbank , Miami , Santa Clarita , San Diego , Las Vegas , Kissimmee , Pennsville , New York Mills , Madison , East Lansing , Oklahoma City , Washington , Charlotte , Apex , Raleigh , Austin , Killeen , Minneapolis , Knoxville , Nashville

Universal Studios reviews

3.8

72% would recommend to a friend

(2,042 total reviews)

Thomas L. Williams

68% approve of CEO

55% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Universal Studios has an employee rating of 3.8 out of 5 stars, based on 2,042 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Universal Studios employee rating is in line with the average (within 1 standard deviation) for employers within the Media & Communication industry (3.7 stars).

Reviews by job title

2K reviews

2.0

Feb 11, 2015

My position was full time sales counselor

Bilingual sales counselor

Recommend

CEO approval

Business Outlook

Pros

Theme park tickets Discounts park wide and discounts in the resorts inside the theme park. Relaxed environment

Cons

Obviously management had favoritism in this call center. Schedules are not based in performance just senority and favoritism. Qa has ridiculous standards wanting you to sound like a moron to customers. No commission. Every once in a while there is an incentive here and there but that's it. Training is limited and some of the supervisors that have been managers for a while don't even support you

4.0

Feb 8, 2015

Great place to work, fun atmosphere

Technician

Recommend

CEO approval

Business Outlook

Pros

I like working at a place where my contribution, no matter how big or small, can have a huge impact on park guests and their vacation.

Cons

As with any job, pay can always be better. Turnover tends to be high on the lower paying hourly wage level.

5.0

Jan 11, 2015

Project Manager

It project manager

Recommend

CEO approval

Business Outlook

Pros

Being exposed and involved in multifaceted projects ranging from unique to innovative ideas and in a best environment to utilize one's knowledge and expertise for a most rewarding and satisfaction experience possible.

Cons

Must be well versed in all faceted of your field. Must be adaptive in a demanding and result-oriented environment.

Viewing 172 - 174 of 2,042 Reviews

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Jobs at Universal Studios

House Host - Halloween Horror Nights

Carnival Games Attendant

Parking Lot Attendant