Is Unum a good company to work for?

Unum has an overall rating of 3.4 out of 5, based on over 2,378 reviews left anonymously by employees. This rating has decreased by 8% over the last 12 months. 55% of employees would recommend working at Unum to a friend and 58% have a positive outlook for the business. The best reviews about Unum have been left by employees working as Scholar Intern , Client Development Specialist and Intern .

Does Unum pay their employees well?

According to anonymously submitted Glassdoor reviews, Unum employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Unum. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Unum?

55% of Unum employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Unum 3.1 out of 5 for work life balance, 3.4 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Unum?

Customer Service Representative (82) , Eligibility Specialist (59) , Leave Specialist (54) , Life Event Specialist (52) , Benefits Specialist (47) , Disability Benefits Specialist (34) , Director (31) , Manager (29) , Intern (28) , Software Engineer (27) , Customer Benefit Advisor I (22) , FMLA Leave Specialist (20) , Client Manager (16) , Sales Consultant (16) , Business Analyst (15)

What are the pros of working at Unum according to real employee reviews?

"Benefits are great and affordable." ((in 364 reviews)); "Very flexible with school schedule and good pay." ((in 144 reviews)); "Enjoyed time working there and thought the people were great" ((in 111 reviews)); "work life balance is good" ((in 96 reviews)); "Great culture and intern program" ((in 83 reviews))

What are the cons of working at Unum according to real employee reviews?

"Bad training and no down time" ((in 52 reviews)); "line managers have been with the company at least 15+ years." ((in 51 reviews)); "upper management is deceitful" ((in 33 reviews)); "Executive Committee and some senior management go on and on about the Unum values" ((in 17 reviews)); "Way to much work!" ((in 10 reviews))

What are employees saying about Unum layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Unum layoffs and their outlook for job security at Unum in 2026.

What are the top reviewed Unum locations?

Chattanooga , Portland , Columbia , Worcester , Atlanta , Baton Rouge , Glendale , New York , Dallas , Charlotte , Portland , Boston , Chicago , Los Angeles , Houston , San Francisco , South Portland , Washington , Denver , Tampa , Tennessee City , Nashville , Seattle , Orlando , Austin , San Diego , Walnut Creek , Bradenton , Chesapeake , Phoenix

Unum reviews

3.4

55% would recommend to a friend

(1,434 total reviews)

Rick McKenney

62% approve of CEO

58% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,434 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Unum has an employee rating of 3.4 out of 5 stars, based on 1,434 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Unum employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.7 stars).

Reviews by job title

1K reviews

4.0

Oct 27, 2020

Great place to work

Benefits specialist

Recommend

CEO approval

Business Outlook

Pros

Great career development opportunities, great managers, competitive pay and benefits

Cons

Senior level management (executives) sometimes create confusing messaging but overall seem to care about what is best for the employees

2.0

Oct 26, 2020

It is a zero sum game

Director of it operations

Recommend

CEO approval

Business Outlook

Pros

One of the bigger employers in the area.

Cons

It is a big company, I'm sure parts of it are lovely. In IT the VPs take pride in making their peers look bad and explicitly stated "it is a zero sum game".

5.0

Oct 25, 2020

Great Job with Challenging but Rewarding Metrics

Customer service representative i

Recommend

CEO approval

Business Outlook

Pros

Unum has an amazing training program for their customer service representatives. They set you up for success from the moment you start your training. That being said it is a challenging job where you need to be driven by success. If you are not driven by success and challenging your self to be better, this may not be the position for you. Other reps are very friendly and willing to help out. The metrics are challenging but rewarding. They can earn you bonus's, promotions, and more!

Cons

Potential cons could be the metrics that they strive for customer service reps to meet. For me, the metrics have not been so hard. But for others they can be very difficult. Unum has a huge emphasis on accuracy. Which is not a con, but reps need to make sure they either know what they are saying before they say it, or reach out to a mentor.

Viewing 1096 - 1098 of 1,434 Reviews

Jobs at Unum

Client Experience Rep I

Campus Hospitality Concierge

Customer Benefit Advisor I (On-Site)- Columbia

Benefit Specialist Trainee - Portland

Benefit Specialist Trainee - Chattanooga

Unum

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