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      Unum

      Engaged Employer

      Unum reviews

      3.4

      55% would recommend to a friend

      (1,434 total reviews)
      avatar

      Rick McKenney

      63% approve of CEO

      57% positive business outlook

      Ratings by demographic groups

      Unum has an employee rating of 3.4 out of 5 stars, based on 1,434 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Unum employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.7 stars).

      Reviews by job title

      1K reviews
      4.0
      Sep 20, 2018

      They're trying but aren't quite there yet

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      They have a really good benefits package right from the lower grades. Also there are some great drives on CSR, diversity & inclusion etc.

      Cons

      The base salary isn't great as they seem to top it up with benefits but that's not always what you want for your lifestyle. Morale at the moment is very low because of big changes that have been forced upon people recently.

      1.0
      Sep 6, 2018

      Poorly managed

      Bilingual customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Average pay for region and great cafeteria

      Cons

      Management has no clue what they are doing. The current manager does nothing and is destroying the team. They have lost 10 people in 6 months. They are either phasing the department out or mismanaging it because they have no idea how to manage a team. That’s the only explanation for the chaos that exists.

      5.0
      Sep 5, 2018

      Best I could hope for

      Customer support specialist ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great work-life balance. I never have to take work home with me and get every single weekend and major holiday off. Scheduled to work on a religious holiday? No problem; they give you 3 floating holidays per year you can apply towards whatever you would like. The pay is above industry standard and includes not only matching 401k contributions, after a year they give you a defined contribution and stock options. The coworkers are great. Everyone from management down is super supportive and peers are eager to lend a helping hand. The expectations are clearly spelled out for you and easily attainable. If you find yourself struggling, the open and inviting culture allows you to not be afraid to ask for the help. I work in office, but we are expanding our contact center more and more to a work at home basis and have gotten some great feedback and results with it. The advancement opportunities are second to none. The contact center is a great way to prove your value, which is why a lot of other departments covet the employees. This is why there is an 18 month commitment in the contact center.

      Cons

      The work can be trying at times. Mostly the calls are simple status update requests, but you will get the occasional irrationally angry caller that can muddy up your day. That, and it can get a bit boring answering 80-100 calls per day. Due to the sheer amount of calls we take in a day and the limited amount of people that can call out in a day, it can be very difficult to get a day off if you do not request it weeks in advance, but there are often people who will trade shifts with you. If you can't get anyone to trade or cover part of your shift, you may be able to get a schedule adjustment.

      Viewing 1138 - 1140 of 1,434 Reviews
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      ReviewsUnum reviews

      Glassdoor has 2,378 Unum reviews submitted anonymously by Unum employees. Read employee reviews and ratings on Glassdoor to decide if Unum is right for you.