Supportive coworkers but toxic culture and poor management
Pros
Most of the people on my level are fantastic and really passionate about their job. Nice restaurant recently opened on site. Good benefits Deputy managers are a supportive group who work hard to help you however they can. The client interaction is great and you build really strong relationships by owning a list of clients. Rewarding job and you feel like you can make a real difference to people's lives CEO is kind and relatable and really seems to care about what we do. A growing business and job security is there as long as you're good at what you do and people like you
Cons
Claims Managers only care about inventory, they track declines and ceases and put excessive pressure on you as assessors to close or decline claims meaning wrong decisions are being made for the sake of numbers and hitting targets. Assessing likely declines or ceases are also prioritised over valid claims. It feels unethical. Leadership is cagey and secretive, constant changes being made without any consultation with the people it directly affects. People leave and you never get told, you only find out when they disappear. It's unsettling. Progression is stunted and minimal. It's a popularity contest more than skill based. People in higher levels have left or gone on maternity leave and not even an attempt to promote anyone to fill that role has been made, instead the work just gets distributed out to already stretched teams and teams are left with minimal support or leadership People can act aggressive, toxic, rude and outright bullying without any consequence as long as they get a lot of work done. Even when multiple people have raised the issue to managers, it gets ignored and they continue to get opportunities. Workload can only be managed if you work hours of overtime per day. The culture right now is toxic, cliquey, and secretive. Messages are sugar coated instead of management just being honest with you. Deputy Managers seem left to help manage the team and whilst they're really helpful and approachable, you need a manager sometimes and managers are always in meetings! This used to be a really great place to work but the last year or so it's become uncomfortable