Pros
The culture and environment is one of the best I've ever worked with and it starts with the people. The people who work at Upstart are loose, friendly, and makes coming to work something to look forward to. Like any startup, Upstart has opportunities for professional growth, but those opportunities have to be earned through initiative and hard work. Employees are encouraged to seek out extra roles and responsibilities, which lead to further areas of growth once they demonstrate their capabilities and strengths
Cons
In operations and customer service, there is a repetitiveness to the job, which can be a grind. Like any customer service position, there will be difficulties in maintaining composure when dealing with frustrated and/or angry customers
