Pros
6% match on retirement , that’s all. My staff were the best!
Cons
Outdated policies and benefits. No maternity leave less paternity. My staff had to take vacation+ no pay for days out. Medical is okay but only to married couples , whereas most employers provide cohabitation benefits. My partner was not even eligible for a free bus pass. Inconsistent policies: no overtime pay for salaried leadership but reprimanded like an hourly employee even when work exceeds 40 hours. I was reprimanded for a two minute tardy but never paid for a 4 hour project i was told to complete. We Work ALL holidays when all of leadership and offices are off. My most pressing issue is how Executive leadership were unaware of staff working face to face through the pandemic. We requested face mask and were told they will not provide us anything, until the city forced them. It was realized during a meeting that are executive leadership were unaware that our ticket offices Crossroads/ DiC CTR were still staffed , our executives were unaware the risk our staff took? During this whole time we were denied face mask and told we are allowed to wear our own. All the employees that worked during the pandemic were recognized , except customer relations. Our CEO thanked everybody who worked during COVID-19 but left our CR Dept out. This impacted the staff greatly and This contributed to very low morale and felt they had no stake in our organization. Many members of my staff truly feel Customer relations is one of the lesser important department even though they engage with our customers everyday. Absent leadership and rampant nepotism. As supervisors , we would get unprofessional demands/ deliverables -from Ms. Ingles staff who flaunted their authority as equal to our Vice President but in actuality had no insight as to what was being asked. Work schedule: work all holidays , work as early as 6am and as late as 10. low pay , and limited availability to take off. I was only approved once and that was after I was denied time off for my birthday. I was there for a year. The accrual rate of vacation time per month is 6hours, not much to do with that kind of accrual+ working all holidays. These experiences are only with customer relations. I asked what is the future plan of the customer concerns Dept? Reply: no plan. I ask: how are we going to lend staff to another Departments Project when we are drowning from a shortage of staff: reply: well just make it work. There is a very real sense that our top leadership are unaware of anything.