Vacations To Go reviews

4.0

78% would recommend to a friend

(522 total reviews)
avatar

R Alan Fox

86% approve of CEO

76% positive business outlook

Vacations To Go has an employee rating of 4.0 out of 5 stars, based on 522 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Vacations To Go employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

522 reviews
3.0
Feb 25, 2016
Recommend
CEO approval
Business Outlook

Pros

Good money opportunities if you're a diligent worker.

Cons

It's a machine. It used to be more like a family atmosphere, but now it's all business. More than 10 years seniority doesn't matter to them.

3.0
Feb 2, 2016
Recommend
CEO approval
Business Outlook

Pros

Great travel perks. Great stress-free environment. Many different flexible schedules and tenured agents have a chance to work from home.

Cons

New changes to the bonus commission plan that focuses more on customer service than sales. Prior to the bonus commission plan change, all VTG employees were given advance notice of something new to monitor when clients have to call in to customer service. Agents were told not to worry that this merely a test. This new monitoring eventually became part of the bonus commission plan. It basically determines if you are eligible for bonus or not. Biggest con is that agents were not set up for success from upper management. Most were more or less set up for failure. Office break areas could be cleaner and there are not a lot of areas for agents to relax and take a break.

4.0
Jan 30, 2016

Inbound Call Center Job

Recommend
CEO approval
Business Outlook

Pros

No outbound cold calling, customers call in to call center from company website, email newsletter, adwords, and magazine publications. Customers not able to book vacation packages online, so they have to call and speak to someone. It's an old -school business philosophy, but it provides an extra level of service for the customers. If you've been with the company for a long time, it nice to have repeat past clients.

Cons

Being a broker/agent selling various travel products can be really confusing, especially when there are different promotions going on every week. 100% commission job, so it takes a while to build your pipeline of business.

Viewing 490 - 492 of 522 Reviews

Glassdoor has 525 Vacations To Go reviews submitted anonymously by Vacations To Go employees. Read employee reviews and ratings on Glassdoor to decide if Vacations To Go is right for you.