Vanguard CSS Representative reviews

Team Leaders who know nothing about managing people. promotions based on looks and networking, not performance. The phoney "crews views" annual report. Your group or Team are rated and then you are supposed to find ways to improve the group, but you are never given any time to map out a plan or work on it, It's "what was your talk time", how many times did you shove the advise service up a clients ****. After 19 years of above standard performance ratings-36 letters written to Bogle and Brennen by clients thanking me for what I did for them, a new team leader (25 I think) came in and within 6 months I had a needs improvement mid-year, a verbal warning for wearing a full length black leather coat to work, it was only 10 degrees out side but " was that jacket business attire", to a formal written warning in my file for not responding to my TL's crew chat quickly enough. I had had enough- I submitted for retirement 5 days before my 20th anniversary. Better to get them before they got me. I found out my old TL also had two other older 50+ team members who both had 20+ years on the phones do the same thing within 3 mths of me leaving,submit for retirement. I seethe incompetent 25 year old TL is now a "chief of staff" in the co. Vanguard no longer cares about the crew but more important they don't care about the client. Latest trick is Account Reps HAVE to contact 100 clients per mth and sch-(FORCE) an advice meeting with a CFP-goal force people into advice services. Its the only way for management to make money, fees can only go so low. And the new VBA accounts have restricted clients access to long held investments ideas link auto exchanges, auto withdraws, auto investments directly into funds you now only can go to MM and then exchange into the fund of your choice. I worked in HNW and UHNW and VGI management is going to make that segment so angry with the restrictions those clients will leave and there goes there cash cows.

They should be more up front, THIS IS A CALL CENTER. Lack of decent technology and well thought out innovation will be the death of this company. If you voice your opinion and it happens to be critical of the "new thing" that the company is pushing, you'll be on the naughty list. Promotion doesn't exist, it's all done by interviewing internally. They specifically state that current job performance is only 10% of what is considered when applying for a higher-paying position. Great place to start but if you're young and somewhat ambitious, get licensed, pay attention, learn as much as possible, and move on with your career elsewhere. Most phone reps find themselves peaking after about a year.