I'd like to say that I've held out on writing a review for a very long time as we've been promised over and over again by leadership that things will change for the better. I'm done waiting.
Firstly, if you are considering applying or are about to go through the interview process for a Customer Success or Customer Care role at Vector, and you are US based, I would advise you stop immediately and look elsewhere.
Number One) Us United States based employees have been witnessing the rapid transitioning of our roles to the Phillippines. US based employees are being layed off or fired on a weekly basis to cut costs. The company claims that our jobs are not in jeopardy, but they are clearly purging US based team members to replace us with employees from the "Center of Excellence".
Number Two) The Executive Leadership has been on a mission to hire as many of their former colleagues from past companies as they can, each handed a shiny "VP" or "Senior Director" title to start, while they simultaneously perform lay offs of frontline employees in the interest of "cutting costs".
Number Three) These former colleagues of theirs with shiny "VP" or "Senior Director" titles are promoted to even shinier titles like "Senior VP" usually within a few months of being hired. Several have received multiple promotions in an abnormally short period of time. At some companies this can be normal, but I can confirm having worked at Vector for over 5 years that this is highly suspicious.
Number Four) Pay is significantly under market rate for most positions. The salaries reported on Glassdoor are way inflated compared to the actual amounts.
Number Five) Unless you are part of "the club", you will not be promoted at Vector. I guarantee you this review will get a response from a Vector HR rep talking about how proud they are of the "growth pathways" program that was created to help employees grow their career at Vector and how you have to "own" your career path. This program to date has not led to a single promotion for any of the dozens of colleagues I have. In addition, some of the "pathways" they advertise are fictitious, as some of the titles don't even exist at the company and should be reported for plagiarism as they were likely job descriptions poached from another company's LinkedIn listings.
Number 6) Products are defective, customers are begging for them to be fixed, but things are rarely done unless it will lead to MORE MONEY for Vector. Long term this will lead to Vector losing clients to competitors who are continously improving their product offerings as opposed to degrading. It's also sad that these products are mainly purchased by Fire and Law Enforcement agencies who depend on our technologies to operate, and yet our leadership literally asks us "will fixing this lead to more revenue?". Perhaps not, but it is the right thing to do.
Number 7) It's highly concerning how little diversity there is, especially in those shiny roles mentioned above.
Number 8) If you read through these reviews, a lot of them make no sense and are about three words long while giving Vector perfect ratings so know that the scores they have are falsely inflated.
