Velera reviews

3.2

49% would recommend to a friend

(84 total reviews)

32% positive business outlook

Velera has an employee rating of 3.2 out of 5 stars, based on 84 company reviews on Glassdoor which indicates that most employees have a good working experience there.

Reviews by job title

84 reviews
2.0
Nov 16, 2025
Recommend
CEO approval
Business Outlook

Pros

Some of the positives at Velera include great supervisors, the option for voluntary time off (VTO) when call volume is low, and clear opportunities for promotion.

Cons

The challenges I’ve experienced at Velera include consistently high call volumes that can lead to burnout, limited flexibility with scheduling and time-off requests, continued Saturday shifts even after three years, and very strict call-grading practices that often focus heavily on critique.

4.0
Nov 13, 2025

Great Place to Work!

Recommend
CEO approval
Business Outlook

Pros

Pay, Leadership, Benefits, Growth Opportunities, Culture

Cons

Slow final resolutions for some issues by management Some leaders are envious of their teams' talents and will try to hold them back from progressing

1.0
Nov 11, 2025

Not worth it

Recommend
CEO approval
Business Outlook

Pros

work from home is good

Cons

1. They Laied off most of the Fraud department to move over seas to a underdeveloped country. 2 peoples live credit and debit card numbers are in other countries for scammers to steal easier. 3. if you say that people are gaslighting you in the company they will get rid of you quickly. they dont care about the employees that they laid of over the last 4 months and that shows that this leadership does not care about the backbone of this business and country. this has ended up being the worst place to work ever,that includes working in fast food. I feel that there are unethical people in power in this company that have tarnished the good reputation that this place used to have they were about the employee but due to the merger there have been snake like people moved in to the company that have made this one of the worst places ever. im surprised there have not been investigations by the authorities

Viewing 25 - 27 of 84 Reviews

Glassdoor has 95 Velera reviews submitted anonymously by Velera employees. Read employee reviews and ratings on Glassdoor to decide if Velera is right for you.