Verified First reviews

Thank you for your feedback! We definitely have high expectations for our team members and we know they have high expectations for us as their employer, as well. We are a data-driven company, so if something is working (or not working) we make changes as needed based on valuable feedback from our clients and our teams. As a result, we disagree that anyone can "skate by" here. We reward employees for hard work and try to coach when performance is low. We want employees to feel that they are creating value, and recognized for that. We definitely miss all of the in-person team activities that we have been unable to do since COVID hit! We do know that many departments have done virtual movie nights, coffee hour, and we even had a drive-by Employee Appreciation Day last month. We are always seeking feedback from all employees on what fun events we can be doing. Hopefully you provided some ideas to help us do even more fun things in the future! We find your comment about the SDR team simply false. While we recently moved our existing SDRs into higher-level, well-earned positions, nobody was off-boarded from that team as a result of that change, even going back to the last 3 months. Additionally, our leadership team consists of 12+ people from various backgrounds and departments. The implication that none of these individuals care about rectifying issues our employees face is just not true. The VF leadership team cares a lot about employees and ensuring that they feel heard and valued. While we welcome all constructive comments, we hope in the future you make sure the feedback you leave is truthful, as that is your responsibility when posting on this forum. If you would like to discuss further, please reach out to us at HR@Verifiedfirst.com.

We are happy to hear that you enjoyed working with the people on your team. We love our employees and are excited that you agree that they were a 'pro'! As a hard and fast rule, we do not permit employees to work off the clock. We discuss the importance of being paid for the time that you work in new hire training, and reiterate that throughout employment. We take this so seriously, we have actually had to take disciplinary action against employees who tried to work off the clock. We simply would not stand for this. On occasion there may be a power outage or a third-party website that goes offline, preventing certain team members from working for a short time. If they are unable to do other work, they will clock off until the power or website is back up, although they are in constant communication with their team lead. They are of course able to make up any hours missed. We also have a multi-step process to ensure time sheets are accurate, including having employees submit their timesheets, a manager approving them, and then an independent HR representative reviewing each payroll item before we process payroll. We are diligent about ensuring employees get paid for all time worked. Please reach out to HR@verifiedfirst.com to discuss further if you have any details you can provide or feel like you have worked hours without being compensated.