May 14, 2010
Verizon Directory Assistant Operator II reviews
3.4
21% would recommend to a friend
Dan Schulman
Not enough data to show CEO approval
15% positive business outlook
Race / Ethnicity
Gender
Sexual orientation
Disability
Parent or family caregiver
Veteran status
Reviews by job title
10 reviews
3.0
Oct 11, 2009
Recommend
CEO approval
Business Outlook
Pros
Overall, the benefits are great. They provide full medical, dental, and vision for my entire family at absolutey no cost to me. SInce the center is open 24x7, once you gain enough seniority, the schedules are very flexible. The pay is decent for only requiring a high-school diploma. You start out low, but if you stick with it and put your time in, you can easily make 35k-40k yearly (depending on overtime).
Cons
The first few years are horrible. Scheduling is based on seniority so you pretty much have to work the crap hours and every weekend for years. The supervisors are not all on the same page. What is acceptable for one is not acceptable for another. There is a lot of favoritism. There is pretty much forced overtime every summer of a mandatory 6 day work schedule. Also, there is almost no room for advancement for the company in this area. If you wanted to move up in the company, look to move outside of the state. The union is really weak so not much gets accomplished on that end. The office has a lot of gossip-mongers, also.
4.0
Aug 31, 2008
Recommend
CEO approval
Business Outlook
Pros
The benefits are excellent. They have medical, dental, vision, 401k, profit sharing life insurance and more. The best part is it is 100% paid for by Verizon (and your family is included for free too). The starting pay is great and you get a raise every 6 months!
Cons
The management was inconsistent. She was very unprofessional. Dealing with seniority could be a pain sometime when on the lower rung of the ladder. The job was mindless. Every 28 seconds there is a new call, dealing with a new persons problems.
Viewing 7 - 9 of 10 Reviews
