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      Verizon

      Engaged Employer

      Verizon reviews

      3.6

      61% would recommend to a friend

      (35,721 total reviews)
      avatar

      Dan Schulman

      25% approve of CEO

      45% positive business outlook

      Ratings by category

      4.1

      Compensation and benefits

      4.0

      Diversity & inclusion

      3.5

      Culture & values

      3.5

      Work/Life balance

      3.5

      Career opportunities

      3.1

      Senior management

      Verizon has an employee rating of 3.6 out of 5 stars, based on 35,721 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Verizon employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      36K reviews
      2.0
      Aug 28, 2014

      Chaotic and too many managers and not enough workers

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Salary is good, yearly bonus if you meet goals. Lots of time off allotted, Personal Time, Vacation Time. Good Training program.

      Cons

      Call Center environment has changed and no only 90 seconds between calls. Two fifteen minutes breaks in an 8 hrs shift. If you have to go to the bathroom, that time is deducted from your attendance. 75% of people on the phone are are some kind of write up. If it's that many, the people are not the problem.

      4.0
      Jul 23, 2014

      solution specialist-

      Solutions specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      good pay structure and over all work environment

      Cons

      lack of proper tools to complete jobs as selling culture changed

      2.0
      Jul 14, 2014

      Retail Sales Rep...your pay, it should go up YOY but instead it keeps going Down Down Down!

      Retail sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great 401K, medical, dental, etc coverage from Day 1, thats how they trap you Great friends made as a sales rep Great training Great service makes it easier to sell based on reliability Used to enjoy going to work, had a a smile on my face and a skip in my step on the way to work...that was 2+ years ago

      Cons

      Verizon Wireless is going downhill..all of a sudden 2 yrs ago drastic changes started.. Pay - when I started base+commission was 65k+, it has gone down every year since, 2012 - 60k, 2013 - 54k and 2014 was trending for under 50k...and thats for a top performer. I thought you are supposed to get paid more the longer you stay with a company. Mediocre reps make about 40k-45k Mgmt - when asked about the pay decreasing, they dont care, just tell you to try harder, mid mgmt keeps a low profile to stay afloat, most reps know more than them anyway, upper mgmt disconnected from customers and dont care when you give them suggestions, they change the commission structure almost every month when it used to be once a year making it harder and harder to make any consistent pay. The company is getting rid of all their older top performers, bringing in part-time reps and paying them less, great way to repay your reps for all their hard work

      Viewing 349 - 351 of 35,721 Reviews
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      Glassdoor has 38,062 Verizon reviews submitted anonymously by Verizon employees. Read employee reviews and ratings on Glassdoor to decide if Verizon is right for you.