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      Verizon

      Engaged Employer

      Verizon reviews

      3.6

      61% would recommend to a friend

      (35,723 total reviews)
      avatar

      Dan Schulman

      25% approve of CEO

      45% positive business outlook

      Ratings by category

      4.1

      Compensation and benefits

      4.0

      Diversity & inclusion

      3.5

      Culture & values

      3.5

      Work/Life balance

      3.5

      Career opportunities

      3.1

      Senior management

      Verizon has an employee rating of 3.6 out of 5 stars, based on 35,723 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Verizon employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      36K reviews
      4.0
      Mar 16, 2009

      Only those with strong work ethic need apply!

      Associate director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very strong comp/benefits package, including great tuition assistance benefit; performance based culture that generally weeds out the incompetent quickly; strong emphasis on the customer and conducting business in an ethical way. A leading performer in a growth industry. Senior Mgmt takes a long term view and generally makes sound, business savy decisions; extensive online training offerings available on company intranet.

      Cons

      Work/life balance is a challenge in certain departments/jobs, especially the retail channel. Pressure to perform / deliver the numbers constantly drives some level of burnout, particularly in the sales functions; like any large company, there is some level of bureaucracy, but not overwhelming.

      1.0
      Mar 14, 2009

      Verizon has excellent benefits but dont be a 411 operator.

      411 operator
      Recommend
      CEO approval
      Business Outlook

      Pros

      They do have an excellent benefits package. They pay 100% tuition assistance including books, they have programs you can use on site to learn programs like excel etc, and the insurance is major medical, is FREE and pays 80%!

      Cons

      Really the only goodsides are the benefits. I worked there over 4 years and was never able to work my way to any other dept or up within my own dept. No one was. They made many promises when we started and none of them were kept. For example, transferring to another dept. (all other depts made more per hour) We had to wait 18 mo to transfer anyway and then when it was time suddenly they found out that our union contract was different from theirs and we couldnt transfer at all. You have to stay under a 2% attendance policy or be fired. Some people (myself included) received preferential treatment to this and others were fired on the spot. They wont tell the employees anything that is going on. We were given balloons when we did a good job. (we were 411 operators) and I have never felt so degraded in my life as when I worked there. The pay starts (in Idaho) at 7.31 an hour. All other call centers in the area make at least 10. They pull you in with promises and then dont follow through. I finally quit after my coach and another supervisor from out of town Id never met degraded me to the point I was crying. I will never go back. Although other departments of Verizon, Ive heard, are not as bad.

      2.0
      Mar 13, 2009

      Verizon is a great place for people looking to "coast" but is no place for hard-working, ambitious people.

      Specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      The best benefit of working at Verizon for me was the 100% tuition reimbursement, which was very easy to obtain. The company paid the costs for classes up-front (I think the maximum was $10K per year) for any accredited classes and we simply had to fax a copy of our grades to the tuition reimbursement office. The company also has a generous health insurance package and competitive 401k matching (I think it was 83%). A benefit for union employees is excellent job security; if you show up on time and don't break any laws, it's almost impossible to get fired from Verizon as a union employee.

      Cons

      A downside of working for Verizon is the “old school” union environment which seems to prevail throughout the company. There’s a distinct “us vs. them” mentality in which union and management employees resent each other. The biggest drawback to Verizon for me was the lack of career advancement opportunities. Verizon paid for my MBA but when I finished, there weren’t any jobs in which I could use my strong finance skills. With me, the company did a terrible job in realizing its return on investment and I left the company when I couldn't find a new job. I looked at my career advancemetn potential there and decided to leave. Overall, the company does a terrible job in recognizing talent and promoting hard-working, educated folks.

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